Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tabetha Solorio

Ranson,WV

Summary

Experienced Program Manager skilled in managing functional operations and projects. Advanced understanding of organizational strategies, contract and vendor management. Expertise in logistical analysis, vendor performance, development and standardization. Proven success building and motivating program teams to meet project goals. Demonstrated leadership in systems implementation, program execution and process improvement engagements.

Overview

16
16
years of professional experience

Work History

Senior Program Manager , Network Health

Amazon Last Mile Logistic
06.2022 - Current
  • Senior Program Manager working closely with multiple business line directors and regional operations stakeholders, account managers, Risk and Litigation, Contract Relations, Capacity planners, Employee Relations, Public Relations, Management, Recruiting to minimize Amazon legal exposure during end of life cycle management of third party delivery service vendors
  • Evaluated 64 third party vendors against program Key Performance Indicators across multiple business lines to assess if Amazon should continue in partnership with vendors.
  • Interacted with customers and clients to identify business needs and requirements.
  • Identified program obstacles and communicated possible impacts to team and provided insights and guidance to standardize and streamline the contract agreement requests reducing 20 minute tasks down to a 3 minute process.
  • Leveraged project management processes and tools to define and execute projects.

Program Manager II, Network Health

Amazon Last Mile Logistic
07.2022 - 12.2022
  • Defines and implements initiatives to drive improvements based on key quality metrics and trends - Plans, directs, supervises and controls the execution of all business, technical, and administrative functions of the assigned program, project or sub-task - Identifies workflow inefficiencies and works to formulate and implement operational improvements across the DSP network
  • Experience owning program strategy, end to end delivery, and communicating results to senior leadership
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Implemented risk management strategies to mitigate potential barriers to project success.
  • Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
  • Led change management efforts, supporting staff through transitions and promoting buy-in for new initiatives.

Business Coach

Amazon Last Mile Logistic
01.2020 - 09.2022
  • Account manager managing portfolio of 40 third party delivery service vendors contracted with Amazon for successful delivery execution and partnership development.
  • Successfully supported the launch of the first 3 2.0 Amazon third party delivery service vendors in Canada.
  • Supported the launch of 6 Delivery Service Stations with over 35 new Amazon third party delivery service vendors in the DC Metro Market.
  • Worked closely with portfolio of independent Business Owners at different stages of the business lifecycle set strategy, help drive accountability and engagement, and motivate and track key performance metrics
  • Collaborated with multiple internal stakeholders including Station Operations Managers, Program Managers, and Compliance and Finance personnel to ensure owners launch and scale their business in compliance with program requirements.
  • Assisted clients with developing and maintaining capital plan to sufficiently meet development and remodel obligations.
  • Identified national opportunities to leverage purchasing power with vendors and marketing opportunities.

Area Manager II

Amazon Last Mile Logistics
08.2017 - 06.2019
  • Launched DDC4 high volume AMZL site in November 2018
  • Sort team Manager, sole AM during peak season and Q1 December 2018 through March 2019
  • Experience with Sort, Loadout/pick and stage, MCO
  • Manage operations for Make-on-Demand Department
  • Ensuring daily goals are met by controlling floor operations such as WIP and control of head count.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Procurement/Finance Administrator

SAIC
11.2015 - 12.2016
  • Identified and submitted contract requests for reoccurring customer requirements that would assist in saving time and funds in areas where long term contracts would reduce costs and manpower in the long-run
  • Review vendor lists and determine qualified sources
  • Created and established procedures and policies for smooth processing times for customer requests
  • Assisted in managing and budgeting 14 individual accounts in order to be in compliance with quarterly spending goals.
  • Managed expense tracking and personnel vouchers.
  • Analyzed budgets, forecasts and current trends to support overall financial operations.
  • Completed clerical and data entry tasks to optimize financial procedures.
  • Reconciled accounts and investigated variances.

Supply Chain Manager

United Stated Marine Corps
08.2008 - 12.2015
  • Maintained supply database records in automated systems
  • Utilized United States Marine Corps ERP system to track, receive and send military gear form unit to unit
  • Maintained inventory by annual and quarterly reconciliations with the Commanding Officer and Responsible Officers of the individual accounts
  • Created procedures to establish a standard for the maintenance of record keeping standards.
  • Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
  • Integrated financial and operation plans with strategic objectives to deliver improved operational and financial results to boost customer satisfaction, profitability, and working capital.
  • Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
  • Developed and enforced policies and procedures in compliance with local and federal regulations.
  • Streamlined shipping and receiving operations to reduce errors and improve customer satisfaction.
  • Implemented inventory-management strategies to maximize availability and decrease waste.

Education

Masters of Business Administration -

National University
La Jolla, California
01.2017

Bachelor of Business Administration Specializing in Operations Management -

American InterContinental University
Schaumburg, Illinois
01.2016

Skills

  • Project Management
  • Account Management
  • Contract Development
  • Team Development
  • Compliance Enforcement
  • Partnership Development
  • Operations Management
  • Resource Management
  • Vendor Relationship Management
  • Data Analysis
  • P&L Management
  • Customer Service
  • Talent Recruitment
  • Scheduling and Planning
  • Training and Development
  • Multi-operations Management

Timeline

Program Manager II, Network Health

Amazon Last Mile Logistic
07.2022 - 12.2022

Senior Program Manager , Network Health

Amazon Last Mile Logistic
06.2022 - Current

Business Coach

Amazon Last Mile Logistic
01.2020 - 09.2022

Area Manager II

Amazon Last Mile Logistics
08.2017 - 06.2019

Procurement/Finance Administrator

SAIC
11.2015 - 12.2016

Supply Chain Manager

United Stated Marine Corps
08.2008 - 12.2015

Masters of Business Administration -

National University

Bachelor of Business Administration Specializing in Operations Management -

American InterContinental University

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Tabetha Solorio