Tabethia Gilbreath
Franklin,KY
Summary
I am a professional who is experienced in managing front desk operations efficiently and courteously. I utilize excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. I also have a track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
11
11
years of professional experience
Work History
Security/Front Desk Receptionist
Securitas Security Services USA
11.2021 - Current
- Provides exceptional customer service, addressing inquiries and resolving issues promptly.
- Completes data entry and filing to keep records updated for easy retrieval.
- Coordinates communication between security personnel and clients to enhance operational efficiency.
- Maintains accurate visitor logs and access control protocols for security compliance.
- Monitors security systems and reports any irregularities to management immediately.
- Greets guests at front desk and engages in pleasant conversations while managing check-in process.
Member Services Representative
Shiftsmart
09.2022 - 04.2024
- Assisted an average of 100 members per day with inquiries, providing accurate information on products and services.
- Resolved member issues efficiently, enhancing overall satisfaction and loyalty.
- Processed account changes and transactions, ensuring compliance with company policies.
- Educated members on self-service options, promoting digital engagement initiatives.
- Maintained detailed records of member interactions for reporting and analysis purposes.
Home Health Aide
Private Care
07.2018 - 11.2021
- Delivered personalized care and support to clients, enhancing quality of life and ensuring comfort.
- Assisted clients with daily living activities, promoting independence and dignity.
- Maintained accurate health records and documentation for ongoing care assessments.
- Collaborated with healthcare professionals to develop individualized care plans tailored to client needs.
- Monitored vital signs and reported any changes to healthcare providers promptly.
- Implemented safety measures within the home setting to prevent accidents and ensure client well-being.
Home Health Aide
Lifeline Home Care
01.2017 - 07.2018
- Provided emotional support and companionship, fostering a positive environment for clients.
- Trained new aides on best practices in patient care and safety protocols.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Followed nutritional plans to prepare optimal meals.
Customer Service Representative Mentor
Evine Live
09.2014 - 01.2017
- Trained new customer service representatives on product knowledge and effective communication techniques.
- Developed and implemented best practices to enhance customer support workflows and improve response times.
- Mentored team members in resolving complex customer inquiries, fostering a collaborative work environment.
- Analyzed customer feedback data to identify trends, leading to targeted improvements in service delivery.
Education
High School Diploma -
Smith County Highschool
Carthage, TN05-2012
Skills
- Customer service
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Administrative skills
- Front office management
- Skilled in Microsoft Office Suite
Timeline
Member Services Representative
Shiftsmart
09.2022 - 04.2024
Security/Front Desk Receptionist
Securitas Security Services USA
11.2021 - Current
Home Health Aide
Private Care
07.2018 - 11.2021
Home Health Aide
Lifeline Home Care
01.2017 - 07.2018
Customer Service Representative Mentor
Evine Live
09.2014 - 01.2017
High School Diploma -
Smith County Highschool