Tabethia Hunt
Westland,MI
Summary
Professional leader with background in managing teams in dynamic environments. Skilled in optimizing operations, improving team efficiency, and ensuring high standards. Strong emphasis on teamwork, adaptability, and achieving goals. Known for effective communication, problem-solving, and fostering collaborative work culture.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Home Health Aide
Family Centered Home Health Care Services Inc
Farmington Hills, MI
11.2023 - 11.2025
- Provided compassionate personal care,living activities and enhancing overall well-being.
- Monitored client health status, documenting changes and communicating critical information to healthcare professionals promptly.
- Helped patients maintain personal hygiene the grooming, and toileting assistance when necessary for dignity preservation.
- Developed strong relationships with clients and families, fostering trust and enabling personalized care experiences.
Customer Care Representative
Aston Carter
Remote
03.2022 - 09.2023
- Resolved customer inquiries through multiple communication channels, enhancing overall satisfaction.
- Provided product information and troubleshooting assistance, fostering strong customer relationships.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Customer Service Representative
Aerotek
Remote
11.2020 - 02.2022
- Resolved customer inquiries through effective communication, enhancing overall satisfaction.
- Managed high-volume call center operations while maintaining service quality standards.
- Assisted in training new representatives on best practices and company procedures.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Warehouse Manager
Amazon
Trenton, MI
08.2020 - 11.2020
- Managed daily warehouse operations, ensuring efficient workflow and timely order fulfillment.
- Trained staff on safety protocols and best practices for equipment usage.
- Implemented inventory management processes to maintain accurate stock levels.
- Monitored performance metrics to identify areas for process improvement.
Caregiver
Woodhaven Retirement Home
Livonia, MI
02.2020 - 06.2020
- Assisted residents with daily living activities, ensuring comfort and safety.
- Administered medication as directed by healthcare professionals.
- Collaborated with nursing staff to monitor changes in resident health conditions.
- Documented resident care activities accurately in electronic health records.
Education
High School Diploma -
River Rouge High School
River Rouge, MI06-2019
Skills
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
- Vital signs monitoring
- Bathing assistance
- Housekeeping
- Dressing assistance
- First aid and safety
- Client documentation
- Medication administration
- Wound care
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- HHA - Home Health Aide
- CNA - Certified Nursing Assistant
Languages
English
Full Professional
Spanish
Elementary
Timeline
Home Health Aide
Family Centered Home Health Care Services Inc
11.2023 - 11.2025
Customer Care Representative
Aston Carter
03.2022 - 09.2023
Customer Service Representative
Aerotek
11.2020 - 02.2022
Warehouse Manager
Amazon
08.2020 - 11.2020
Caregiver
Woodhaven Retirement Home
02.2020 - 06.2020
High School Diploma -
River Rouge High School