TABIA EDWARDS
Oklahoma City,United States
Summary
Business Administration student with a Minor in Economics, graduating Fall 2024. Skilled in client relations, regulatory compliance, and project coordination, with experience in relationship management, data analysis, and workflow optimization. Proficient in communicating with account managers, brokers, and clients to ensure adherence to industry standards and streamline operations. Seeking a role to leverage technical and interpersonal skills within a collaborative business environment.
Overview
1
1
year of professional experience
Work History
Business Operations Intern
American Fidelity
06.2023 - 10.2024
- Communicated with account managers, brokers, and clients via phone to relay information, provide client support, and address inquiries, strengthening relationship management across teams.
- Acted as a liaison to relay updates on regulatory compliance and policy standards, ensuring alignment with company guidelines and improving documentation management.
- Supported Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) processes, clarifying procedures and reducing follow-up inquiries to enhance client relations.
- Utilized Onbase, Excel, Salesforce, and LexisNexis to streamline data entry, organize records, and optimize workflow for increased accuracy and efficiency.
Administrative Assistant
Eide Bailly
08.2023 - 01.2024
- Coordinated and distributed reports, presentations, and documents, ensuring timely and accurate delivery to support department-wide project coordination.
- Provided high-level administrative support to multiple team members, prioritizing tasks in a fast-paced environment to meet competing deadlines.
- Assisted with data entry, record-keeping, and documentation management, maintaining confidentiality and accuracy for sensitive information.
- Supported planning and execution of special projects and corporate events, demonstrating attention to detail and strong organizational skills.
- Managed incoming communications, routing emails and calls to appropriate personnel and assisting clients and internal teams with inquiries.
- Trained new team members on administrative processes and Microsoft Office tools, fostering a collaborative and knowledgeable work environme
Education
Bachelor of Science - Business Administration, Economics
University of Central Oklahoma
Edmond, Oklahoma12.2024
Skills
- Technical Skills: Microsoft Office Suite (Word, Excel, PowerPoint), Salesforce, Onbase, Mocha, LexisNexis, Alegeus
- Analytical & Organizational: Data Analysis, Documentation Management, Regulatory Compliance, Project Coordination, Process Improvement
- Communication & Interpersonal: Client Relations, Relationship Management, Customer Service, Cross-Functional Collaboration, Active Listening
- Languages: English (Fluent), American Sign Language (Intermediate)
Timeline
Administrative Assistant
Eide Bailly
08.2023 - 01.2024
Business Operations Intern
American Fidelity
06.2023 - 10.2024
Bachelor of Science - Business Administration, Economics
University of Central Oklahoma
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