Tabitha Altman
Mandan,ND
Summary
Highly dedicated and versatile professional with a strong background in customer service, healthcare, and event management. Proven ability to thrive in fast-paced environments, providing excellent service while ensuring safety, compliance, and efficiency. Certified in phlebotomy and experienced in medical lab assistance, with an unwavering commitment to patient care. Adept at multitasking, problem-solving, and maintaining calm under pressure.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Sanford Health
2025 - Current
- Served as the first point of contact for cardiology patients, providing compassionate, professional support in a fast-paced clinical environment
- Registered and checked in 200+ patients a day for cardiology services including consultations, diagnostics, and follow-up appointments
- Verified insurance eligibility, benefits, and prior authorizations for cardiology procedures (e.g., EKGs, echocardiograms, stress tests)
- Collected and accurately entered demographic, insurance, and clinical information into the electronic health record (EHR)
- Coordinated appointment scheduling and referrals while ensuring compliance with cardiology provider requirements
- Explained co-pays, deductibles, and financial responsibility clearly to patients and families
- Maintained strict HIPAA compliance while handling sensitive patient and cardiac health information
- Communicated effectively with nurses, providers, and clinical staff to support patient flow and continuity of care
- Managed high call volumes and in-person patient interactions while maintaining accuracy and professionalism
- Identified and resolved registration and insurance discrepancies to prevent billing delays and claim denials
Phlebotomy Technician
Interpath Labs
11.2024 - 07.2025
- 1Collected blood specimens via venipuncture and capillary techniques while ensuring patient comfort and safety
- Maintained accurate patient records, specimen labeling, and lab documentation in compliance with HIPAA and clinical standards
- Assisted in front-desk duties including patient intake, scheduling, and answering inquiries to support efficient clinic operations
- Ensured proper storage and handling of biological samples for diagnostic testing
- Practiced strict infection control protocols and upheld high standards of cleanliness and professionalism
Lab Assistant/Phlebotomist
Multi-care Auburn Medical Center
07.2022 - 02.2023
- Performed venipuncture to collect blood specimens from 40+ inpatients per shift, maintaining the highest standards of patient care.
- Handled data entry using Sun-quest and Epic, logging samples accurately and efficiently for the entire hospital.
- Troubleshot technical issues and resolved service concerns, providing clear communication and support to hospital staff.
- Maintained a sterile working environment and adhered to strict laboratory protocols.
- Remained composed during hospital codes and urgent situations, delivering compassionate care to patients.
Registration Tech/Covid-19 Tester
Covid Testing Site
12.2021 - 05.2022
- Accurately processed patient check-ins, maintaining confidentiality in adherence to HIPAA regulations.
- Collected and prepared over 400 medical samples daily, ensuring accurate labeling and identification for testing.
- Provided patient-centered service by ensuring comfort during testing procedures, including swabbing infants and children.
- Monitored inventory and managed supply levels to meet site demands.
- Demonstrated expertise in health and safety protocols, wearing PPE in various weather conditions for 8+ hours daily.
Bartender/Server
Persepolis Social Club
02.2021 - 11.2021
- Crafted and served hundreds of cocktails per shift following established recipes and techniques.
- Maintained cleanliness of bar area, ensuring compliance with health regulations.
- Managed inventory levels, restocking supplies to meet demand efficiently.
- Trained new staff on bar operations and customer service standards.
- Served high customer volumes during special events, nights, and weekends.
Home Health Aide
Independent Contractor
05.2016 - 11.2021
- Personal Care: Assisting with bathing, dressing, grooming, and toileting.
- Mobility Assistance: Helping with transferring, walking, and using assistive devices.
- Meal Preparation: Planning, preparing, and serving meals, and assisting with feeding if needed.
- Light Housekeeping: Performing tasks like laundry, washing dishes, and tidying up.
- Medication Reminders: Ensuring clients take their medications as prescribed.
- Transportation: Providing or arranging transportation to appointments and errands.
- Companionship: Offering emotional support, engaging in conversation, and promoting social interaction.
- Monitoring and Reporting: Observing and reporting any changes in the client's condition to a supervisor.
- Following Care Plans: Adhering to instructions and guidelines provided by nurses or other healthcare professionals.
- Documentation: Maintaining accurate records of care provided and any relevant observations.
- Basic Medical Support: Taking vital signs, assisting with wound care, assisting with medications.
Education
Some College (No Degree) -
Green River Community College
Auburn, WAHigh School Diploma -
Kalaheo High School
Kailua, HI01.2014
Skills
- Venipuncture
- Specimen handling
- Data entry (Sunquest, Epic)
- Referral coordination
- Event coordination
- Technical Proficiency (Microsoft Office, POS systems)
- Patient registration
- HIPAA compliance
- Insurance verification
- Customer service
- Appointment scheduling
- Money handling
Certification
- American Heart Association - 2022
- CPR Certification
Timeline
Phlebotomy Technician
Interpath Labs
11.2024 - 07.2025
Lab Assistant/Phlebotomist
Multi-care Auburn Medical Center
07.2022 - 02.2023
Registration Tech/Covid-19 Tester
Covid Testing Site
12.2021 - 05.2022
Bartender/Server
Persepolis Social Club
02.2021 - 11.2021
Home Health Aide
Independent Contractor
05.2016 - 11.2021
Patient Access Representative
Sanford Health
2025 - Current
Some College (No Degree) -
Green River Community College
High School Diploma -
Kalaheo High School