TABITHA AMES
Cumming,GA
Summary
A dedicated professional with 22+ total years of workplace experience. Specializing in organizational skills, customer service and time management. Now seeking to contribute my experience and skills to your team.
Overview
21
21
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT
First Command Financial Planning
06.2023 - Current
- Licensed Associate
- Worked remote for 2 District Advisors, 6 Fast Start Advisors
- Processed insurance and investment applications
- Appointment preparation for multiple Advisors
- Maintained advisor calendars and provided client support via phone and email
- Trained new Admin
- Developed training guides for administrative staff
CUSTOMER SUPPORT SPECIALIST
BankProv
04.2021 - 05.2023
- Provide support to customers via telephone and online banking messages
- Troubleshoot online banking issues with customers
- Resolve debit card issues
- Assist with inquiries regarding existing bank accounts and general account maintenance
- Accomplish all inquiries quickly and efficiently
- Worked remotely as part of 9 person Customer Support team (via Microsoft Teams)
ADMINISTRATIVE ASSISTANT
Brookstone Emergency Services
03.2016 - 01.2022
- Provided clerical support to Site Manager at Dept of Heath and Human Services (DHHS) temporary shelter site
- Conducted and reviewed background checks of employed personnel
- Logged company credit card expenses
- Obtained and filed new hire paperwork
- Maintained lodging reservations for deployed personnel
- Reviewed employee time sheets and submitted for payroll processing
- Worked remote starting November 2016 for company President.
MEDICAL RECORDS CLERK
Holloman Air Force Base Clinic
09.2017 - 03.2018
- Organized, filed and retrieved medical records as requested, both paper and electronic files
- Reviewed patient records for accuracy
- Ensured security and confidentiality of patient information at all times
- Retrieved and packaged medical records to be mailed to military members next duty base
NEW BUSINESS CASE COORDINATOR
Savings Bank Life Insurance
11.2004 - 10.2015
- Reviewed incoming applications and acquired missing information to ensure policies were issued within 30 days of receipt
- Supplied status updates to internal agents and outside brokers as requested
- Provided clerical support to Underwriters
- Maintained solid working relationships with sales agents/brokers
- Worked remote for 6 years
Education
Associate Degree - Small Business Management and Entrepreneurship
Coastline Community College
Fountain Valley, CA2014
Skills
- Highly motivated
- Able to grasp new skills quickly
- Quick, accurate keyboarding skills (88 WPM)
- Detail oriented
- Worked remote 15 years
- Excellent time management
- Microsoft Word, Microsoft Excel
Timeline
ADMINISTRATIVE ASSISTANT
First Command Financial Planning
06.2023 - Current
CUSTOMER SUPPORT SPECIALIST
BankProv
04.2021 - 05.2023
MEDICAL RECORDS CLERK
Holloman Air Force Base Clinic
09.2017 - 03.2018
ADMINISTRATIVE ASSISTANT
Brookstone Emergency Services
03.2016 - 01.2022
NEW BUSINESS CASE COORDINATOR
Savings Bank Life Insurance
11.2004 - 10.2015
Associate Degree - Small Business Management and Entrepreneurship
Coastline Community College
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