Tabitha Armstrong
Geneva,AL
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 11 years. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate Emergency Medical Technician with 9 years of experience. Well versed in all elements of patient care with success in quickly responding to emergency situations. Proven leader skilled in working within collaborative settings.
Overview
10
10
years of professional experience
Work History
Receptionist
Professional Medical Associates
Enterprise, AL
06.2019 - Current
- Confirmed appointments, communicated with clients and updated client records.
- Manage multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with patients through email, telephone, or mailing out apt reminders.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- I fix physician schedule when they need to be off.
- Checked patient insurance, demographic and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
Receptionist Clerk
Premier Cardiology Group
Dothan, AL
12.2018 - 06.2019
- Confirmed appointments, communicated with clients and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Increased productivity by cleaning and organizing supplies.
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
Registration Clerk and Emergency Room Tech
Wiregrass Medical Center Hospital
Geneva, AL
12.2011 - 12.2018
- Retrieved medical data for physician and nurse to triage.
- Collected, organized and entered patient data into medical systems.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Improved operations through consistent hard work and dedication.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Registered and verified patient records before triage with most up-to-date information.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Obtained payments from patients and scanned identification and insurance cards.
- Collected basic samples, labeled specimens properly and transferred to laboratory for testing.
- Facilitated transfer of patients throughout medical facility and between departments.
- Measured and fit crutches and canes, instructing patients on proper use of support devices.
- Monitored patients' comfort and safety during examinations and tests to alert physicians of abnormalities and changes in patient response.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Assisted doctors with examinations of patients by taking vital signs and Ekgs.
- Followed all hospital policies and procedures and complied with local, state and federal agency and accrediting guidelines.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring and non-invasive blood pressure monitoring systems.
- Safely transported patients by wheelchair, stretcher or bed to other units.
- Assisted patients with limited mobility in dressing and undressing, bathing and other day-to-day needs.
- Continuously monitored patients and reported changes to head nurses and physicians.
- Decontaminated and sanitized all equipment, instruments and supplies.
- Utilized hospital beds and wheelchairs to transport patients throughout hospital.
- Quickly responded to codes and cardiac monitor alarms.
- Collected basic samples, labeled specimens properly and transferred to laboratory for testing.
- Assisted with CPR while in progress,
- Communicated with dispatch and treatment center personnel to provide information about medical situations and receive instructions for further treatment.
- Communicated with patients and families to obtain patient medical histories and vital information.
- Entered data on demographics, grossing descriptions and clinical diagnosis into EMR.
- Used first aid and preventive medical procedures to stabilize critically ill patients.
- Maintained patient confidence and protected hospital by keeping information confidential.
- Interviewed patients to obtain medical history and chief complaints.
- Monitored inventory levels of supplies, equipment and reagents used and placed orders for replacements.
- Assisted physicians by preparing patients for procedures such as EKGs, glucose test upon arrival.
- Interacted with patients and families while demonstrating high standards of performance, teamwork and compassion.
- Identified operational improvements to drive efficiency and quality of care.
- Used backboards and spinal immobilization devices to prepare patients for placement on stretchers.
- Measured patient vital signs such as blood pressure, pulse rate and temperature to record information on patients' charts.
- Put orders in for the physician once they ordered it like lab, x-ray, ekg, and call other hospitals if they needed to be transferred to another hospital.
Education
High School Diploma -
Geneva High School
Geneva, AL05.2001
Skills
- Patient Data Analysis
- Multi-Line Phone System
- Positive Attitude and Energetic
- Courteous and Professional
- Multitasking and Prioritization
- Data Entry
- CPR Certified
- BLS Certified
- Critical Thinking
- Monitoring Vital Signs
- Compassionate and Caring
Timeline
Receptionist
Professional Medical Associates
06.2019 - Current
Receptionist Clerk
Premier Cardiology Group
12.2018 - 06.2019
Registration Clerk and Emergency Room Tech
Wiregrass Medical Center Hospital
12.2011 - 12.2018
High School Diploma -
Geneva High School
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