Tabitha Armstrong

• Same duties as associate planner but expanded to add overseeing site plans reviews.
• Primary staff involved in policy development, with responsibilities encompassing research, analysis, and drafting of policies and amendments.
• Complete advertisements for Commission, Board of Adjustment, and Planning Board meetings and ensure they are in compliance with Florida Statutes.
• Work closely with city attorney to ensure that correct and legally sound information is presented throughout our Planned Development projects and code amendments.

• Work as needed to help reduce the overflow of cases in the regular processors caseloads. When I moved in Sept 2022, I was asked to stay on to assist with the influx of pandemic applications. I went from overseeing supervisors and processors to helping as a processor review eligibility applications.
• Process and approve applications for state public assistance programs (Medicaid, Food Assistance, Cash Assistance).
• Determine program eligibility in accordance with current state and federal regulations.

• Oversee general operations of Ronald McDonald House on weekends. Primary contact for guests during their stay.
• Facilitate vendor and donor relationships.
• Manage volunteers and group tasks on weekends. Maintain daily operations and assigned projects.

• Helped manage and execute planning projects, gather and analyze data, and prepare reports and documentation.
• Participated in land use reviews, evaluated development proposals for compliance with local regulations and engaged with the community in meetings and workshops.
• Collaborated with other city departments, processing permits, and communicating zoning regulations.
• Maintained records, kept track of project timelines, and correspondence.

• Oversaw a range of employees. Managed the interview clerks unit, the OPS unit, a team of supervisors and their units.
• Created training programs and implemented the program to employees.
• Oversaw the daily activities of the Central Florida Admin and reviewed daily reports. Rotated the lead operations for Central Region on a quarterly basis.
• Onboarded new employees and mentored/lead supervisors and specialists. Additional duties based on the needs of the admin.

• Motivate a cohesive unit of 8-12 workers to meet the goals of the department. Lead them in day to day functions and ensure correct case processing.

• Complete monthly evaluations using the established evaluation criteria and responsibility identification.

• Acts as a liaison between workers and management to facilitate organizational progress.

• Review complex information regarding to self-sufficiency policies and procedures, and ensure staff is aware of changes.

• Train new ESSS I workers on various case processing systems and aid them in maintaining their caseloads accurately and efficiently.

• Review cases on QMS for both nesting unit and for admin monthly readings to ensure were processed in accordance with current state and federal regulations.

• Maintain availability and affability for any guidance needed by new ESSS I workers as move through nesting process.

• Prepare clear, concise, and accurate records and reports as requested by supervisor.

• Process and approve applications for state public assistance.

• Determine program eligibility in accordance with current state and federal regulations.

• Plan and organize a large computer caseload, ensuring that accuracy levels are maintained, and cases are processed within the specified time frames set by federal and state regulations.

• Assist with preparation and execution of emergency disaster relief programs around the State. - Food for Florida Disaster Assistance Program: Orange County 2017, Marion County 2017, Bay County 2018, Leon County 2018. Worked boots on the ground to assist families affected by the storms.

Supervised team of 7-9 and ensured proper training for all Admitting Clerks within the Patient Access Unit.

• Maintained knowledge of all roles within the office and could function in other non-clinical roles as needed.

• Delivered excellent customer service by using strong interpersonal and communication skills while following SCRMC's Community Cares culture and A.I.D.E.T

• Directed staff during Mass Casualty Exercises for Emergency Room. Maintained composure during the surge and lead team in monitoring and tracking all incoming patients. Coordinated this information with clinical staff to ensure records matched. Directed and participated in Active Shooter, Missing Child, and Exposure Drills.