Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tabitha A. Wray

Memphis,Tn

Summary

Results-driven professional with over 25 years of experience in database management and customer relations. Expertise in producing detailed reports and implementing systems that improve workflow and decision-making. Proficient in managing legal documents and providing support in court settings, ensuring compliance with regulatory standards. Strong organizational skills facilitate efficient processing of court records.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Deputy Court Clerk

General Sessions Civil Court
Memphis, USA
08.2023 - 04.2025
  • Answered phone calls professionally, scheduled meetings and conference calls for staff meetings and upper management.
  • Utilized diverse word processing software packages to enhance document preparation efficiency.
  • Operated various office machines, including micro-fiche and micro-film equipment for record management.
  • Oversaw finances, organized schedules, and provided details on garnishments, civil lawsuits, and related procedures.
  • Managed diverse administrative and customer service tasks. Managed paperwork, prepared various reports, and court filings accurately.
  • Compile, assess, and classify sensitive and confidential information/documents using electronic imaging system
  • Offered strong skills in case file management, scheduling, and assistance with courtroom proceedings managed a high intensity workload.
  • Greeted and assisted customers and attorneys via phone or in person in a professional manner.
  • Facilitated adherence to State of Tennessee regulations concerning juvenile record management.
  • Conducted research on archived records, aiding court case preparations.
  • Provided quality clerical support through data entry, document management, and email correspondence.
  • Examined legal documents submitted to the court for adherence to court or law procedures.
  • Explained procedures or forms to requesting parties.
  • Recorded case outcomes, issued court orders, and arranged court fee payments.
  • Entered various court information into computer; editing and deleting same as required.
  • Learned and adapted quickly to innovative technology and software applications.

Central Records Supervisor B

Memphis and Shelby County Juvenile Court Clerk
Memphis, USA
10.2019 - 01.2023
  • Managed records administration for juvenile court documentation, conducting data entry and document management tasks to optimize quality customer service.
  • Streamlined juvenile court documentation management processes to improve accuracy and organization.
  • Ensured secure handling of sensitive and confidential information through meticulous records oversight.
  • Implemented efficient filing system for all confidential records, enhancing retrieval speed.
  • Managed internal/external complaints, requests, and inquiries; referred questions to other departments when needed; and prepared office productivity reports.
  • Handled email correspondence and answered phone calls with professionalism.
    Greeted guests and provided assistance to enhance overall client interactions.
  • Identified and resolved issues in scanning and imaging equipment to enhance data retrieval efficiency.
  • Managed retrieval processes to ensure smooth operation despite minor challenges.
  • Operated various office machines, including micro-fiche and micro-film equipment for record management.
  • Verified all Filing Counter Department reports to ensure data is correct.
  • Aided attorneys with cases by certifying and preparing paperwork for their cases.
  • Learned and adapted quickly to innovative technology and software applications.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Identified issues prior to escalation and utilized critical thinking for effective resolution.
  • Assumed responsibilities of planning and managing activities of all filing clerks, Docket Coordination unit, and the Imaging Dept. daily functions within Juvenile Court Clerk Office.
  • Planned and conducted training and development of employees.
  • Performed management duties following established policies and procedures, such as conducting interviews, hiring, terminations, promotions, disciplinary actions, addressing complaints, and resolving issues.
  • Reviewed and evaluated staff work performance and prepared performance appraisal reports to ensure efficient and economical work operation.

Deputy Court Clerk

Juvenile Court Clerk Office
Memphis, USA
05.1998 - 10.2019
  • Engaged professionally with management and staff.
  • Maintained sensitivity to user privacy and confidentiality of Juvenile criminal records.
  • Operated computer and telecommunication equipment.
  • Performed data entry tasks daily by entering customers’ information received into the Juvenile Court Computer system, entered various court information into computers, and edited, as needed, direct requests to the appropriate department or agency for further action.
  • Coordinated court dockets daily for over 200 Juvenile court cases.
  • Responded to in-person and telephone requests for information from the public, attorneys, and other involved parties.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.

Education

Associate of Arts and Business Science - Psychology/ Business Administration

Liberty University
Lynchburg, VA
01.2012

Associate of Arts and Business Science - Office Administration/Management

University of Phoenix-Online
Phoenix, AZ
01.2010

Skills

  • Database management
  • Report generation
  • Customer relations
  • Cost calculation
  • Document preparation
  • Customer service
  • Data entry
  • Time management
  • Microsoft Excel proficiency
  • Mail handling
  • Supply management
  • Meeting coordination
  • Vehicle operation
  • Log management
  • Organizational skills
  • Scheduling expertise
  • Staff management
  • Conflict resolution skills
  • Priority management

Certification

  • Leadership/Administrative Training, 11/2019, 01/2023
  • Computer Training and Certification: Microsoft Office Training/Office Administration, 01/2003, 07/2003, New Horizon Computer Learning Center

Timeline

Deputy Court Clerk

General Sessions Civil Court
08.2023 - 04.2025

Central Records Supervisor B

Memphis and Shelby County Juvenile Court Clerk
10.2019 - 01.2023

Deputy Court Clerk

Juvenile Court Clerk Office
05.1998 - 10.2019

Associate of Arts and Business Science - Psychology/ Business Administration

Liberty University

Associate of Arts and Business Science - Office Administration/Management

University of Phoenix-Online

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