Summary
Overview
Work History
Education
Skills
Accomplishments
Professional References
Timeline
Generic

Tabitha Babb

Johnson City,TN

Summary

I pride myself on my integrity, work ethic, drive, and my ability to champion change. Eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving goals, and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

21
21
years of professional experience

Work History

Tax Specialist

City of Johnson City
Johnson City, TN
07.2022 - Current
  • Performs complex and comprehensive work involving the review, analysis, and collection of City tax revenues (property, sales, business, hotel occupancy tax, etc.).
  • Professional contact with employees, businesses, taxpayers, County and State officials, and legal professionals to assist in interpreting and carrying out fair and equitable enforcement of city policies and ordinances and state laws.
  • Develops and analyzes appropriate statistical reports, graphs, and charts for the Finance Director and management.
  • Processes certificates of error issued by the County Assessor's office, and maintains a filing system of such data.
  • Counsels tax relief applicants and administers all aspects of the State's tax relief system.
  • Coordinates distribution of delinquent tax notices.
  • Reviews monthly clerk and master payments and prepares receipts.
  • Monitors delinquent property taxes and coordinates annual delinquent tax sale with tax attorneys and clerk and master.
  • Increment financing payment due to the redevelopment authority.
  • Tracks monthly collection of hotel occupancy tax and prepares monthly report of collection.
  • Reconciles related general ledger accounts as required to assist the accountants.

Collections Clerk

City of Johnson City
Johnson City, TN
03.2022 - 07.2022
  • The ability to effectively and efficiently handle cash, checks and credit card payments for daily balancing of utility, tax, and miscellaneous payments for the city.
  • Accurately maintain records of each transaction and ensure all documents and paperwork is filed correctly for city records.
  • Quickly and effectively retrieve over night utilities, regional, lockbox, and bank payments to apply successfully to customers accounts.
  • Have honesty and integrity to take city's cash money to the bank, along with bringing back requested change orders.
  • Greeting each customer with a genuine smile and warm voice, showing a willingness and desire to assist with their immediate needs.
  • Receipting and filing for miscellaneous taxes, codes, solid waste, police, parks and recreation, transit, senior center, and juvenile court.
  • Data entry for city business licenses and renewals.

Customer Service Representative

AT&T
Johnson City, TN
09.2006 - 03.2022
  • Triple-skilled agent, expert with all three portfolios within AT&T services, with the ability to execute, pivot, and transition flawlessly between multiple functions, while producing wins for the company and customer.
  • Multitask with multiple systems and portfolios within AT&T telecommunications. Systems such as Clarify, CRM, Telegence, Etracts, Start, Rio, CCKM, Expresspay, OPUS, and all Microsoft Office.
  • Ability to operate computerized programs and databases in order to enter, modify, and retrieve sensitive priority information for reporting and payments.
  • Scheduling of payments and in store appointments for best experiences for the customer.
  • Calculation of bill receivables such as, cost, rates, total balances with explanations of charges.
  • Ability to de-escalate situations that arise with a calmness and understanding of the customer's concerns.
  • Positive team member, management go-to for providing peer assistance in team chat rooms and positive reinforcement.
  • Participated in continuous improvement by generating suggestions, training PowerPoint guides, and engaging in problem-solving activities to support teamwork.
  • Quickly learn new skills and apply them to daily tasks, improving efficiency and productivity, in the needs of both the customer and company, as technology is constantly evolving.
  • Participate in team-building activities to enhance working relationships on a weekly basis.
  • Increase customer satisfaction by resolving issues and concerns in a timely manor with each available opportunity.
  • Actively listen to customers' requests, confirming full understanding before addressing concerns.
  • Identify issues, analyze information and provide solutions to improve balanced performance.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Outpatient Insurance Representative in Patient Accounts

Laughlin Memorial Hospital
Greeneville, TN
08.2004 - 09.2006
  • Streamlined operational efficiencies by researching problems and delivering speedy issue resolution with patients and insurance companies.
  • Prepared and mailed billing statements as well as worked with patients to explain their medical plans and financial options.
  • Verified and updated demographics and insurance information.
  • Worked together with patients and insurance companies to bring an effortless experience.
  • Communicated tactfully and effectively, either by phone, in person, or electronically, with medical teams, patients, and insurance companies.
  • Ability to organize work, set priorities, work independently as well as delegate task/responsibilities in order to meet deadlines.
  • Advanced medical terminology associated with filing accurate billing to insurance companies.
  • Daily preparation of reports, issues, invoices.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used coordination and planning skills to achieve results according to schedule.
  • Appointment scheduling for patient accounts, for the patient to come in office to retrieve medical records, payments plans, and update insurance information.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Education

Associate of Science -

Walters State Community College
Morristown, TN
05.2006

High school diploma -

South Greene High School
Greeneville, TN
05.2003

Skills

  • Customer Service
  • Written Communication
  • Oral Communication
  • Dependability
  • Integrity
  • Creativity
  • Time Management
  • Team Player
  • Detail Oriented
  • Highly Organized
  • Clerical Skills
  • Data reconciliation
  • Statistical reporting
  • Delinquent tax management
  • Problem solving
  • Attention to detail
  • Team collaboration

Accomplishments

  • 2021 Customer Service Excellence Award
  • AT&T Pioneers Treasurer and Board Member

Professional References

  • Chandra Breeding, AT&T CSR, 423.276.6102
  • Crystal Sweeney, Program Analyst, 423.360.8818
  • Nikki Skinner, AT&T Regional Sales Manager, 423.217.3915

Timeline

Tax Specialist

City of Johnson City
07.2022 - Current

Collections Clerk

City of Johnson City
03.2022 - 07.2022

Customer Service Representative

AT&T
09.2006 - 03.2022

Outpatient Insurance Representative in Patient Accounts

Laughlin Memorial Hospital
08.2004 - 09.2006

Associate of Science -

Walters State Community College

High school diploma -

South Greene High School

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Tabitha Babb