Tabitha Barbeau
Venus,Texas
Summary
Proven leader with extensive experience at Trinity Forge Inc., adept in operations management and customer relationship management. Excelled in building operational teams and strategies that enhanced customer satisfaction and reduced costs. Skilled in conflict resolution and strategic planning, achieving significant improvements in productivity and customer service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Manager
Trinity Forge Inc.
Mansfield , TX
08.2019 - Current
- Built strong operational teams to meet process and production demands.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Responded to information requests from superiors, providing specific documentation.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Implemented successful business strategies to increase revenue and target new markets.
- Managed scheduling, training and inventory control.
- Addressed customer concerns with suitable solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Customer Service Manager
Trinity Forge Inc.
Mansfield, TX
07.2018 - 08.2019
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Handled all incoming calls regarding contract inquiries
- Contract review of all FAI, Aerospace, Military or Nuclear orders
- Handled key customer accounts on a daily basis
- Built long-term vendor and customer relationships by quickly responding to inquiries
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
Quality Assurance Engineer
Trinity Forge Inc.
Mansfield, TX
05.2017 - 07.2018
- Assign and manage all internal audits
- Handle all revisions of operating procedures
- Resolved all issues efficiently and built an excellent client rapport, which led to enhanced customer satisfaction ratings
- Prepared QA evaluation reports and submitted them to management
- Handled a heavy volume of incoming calls
- Creation of bubble prints
- Creation of AS9102B forms for FAI orders
- Creation of PPAP
- Handled all incoming calls regarding Quality inquiries
- Contract review of all FAI, Aerospace, Military or Nuclear orders
- Handled key customer accounts on a daily basis
- Handled all source Inspections for major customers
- Create and report weekly/monthly reports for management and Ownership
- Built long-term vendor and customer relationships by quickly responding to inquiries
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
QA Assistant
Trinity Forge Inc.
Mansfield, TX
03.2012 - 05.2017
- Copied, logged and scanned supporting documentation
- Analyzed departmental documents for appropriate distribution and filing
- Responded to customer requests via telephone and email
- Worked directly with the shipping department to ship good product
- Managed outside vendors in order to meet deadlines and requirements for all production work orders
- Recommended changes to production orders based on repeat product issues
- (Heat treat failures, etc.)
- Maintained calibration records and vendor certifications
- Used GTS to maintain a database of calibration records
- Built long-term vendor and customer relationships by quickly responding to inquiries
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
Education
High School Diploma -
Venus High School
Venus, TX01.2011
Skills
- Team leadership
- Customer service
- Conflict resolution
- Communication skills
- Team oversight
- Quality focused
- Customer focused
- Multitasking
- Problem solving
- Strategic planning
- Operations oversight
- Purchasing and procurement
- Contract administration
- Customer relationship management (CRM)
- Operations management
- Supply chain management
- Project leadership
- Sales background
Certification
- Excel part 1
- Excel part 2
- Excel part 3
- GD&T basics
- Internal audit training
- Communication Skills 101
Timeline
Operations Manager
Trinity Forge Inc.
08.2019 - Current
Customer Service Manager
Trinity Forge Inc.
07.2018 - 08.2019
Quality Assurance Engineer
Trinity Forge Inc.
05.2017 - 07.2018
QA Assistant
Trinity Forge Inc.
03.2012 - 05.2017
High School Diploma -
Venus High School
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