Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Farah Omar

Farah Omar

Parma,Ohio

Summary

Dynamic and detail-oriented receptionist with proven organization and time management skills at Kia of Cleveland. Enhanced customer satisfaction by improving appointment scheduling, reducing wait times, and providing exceptional service. Proficient in data entry and maintaining a professional demeanor, ensuring a welcoming environment for all visitors.

Overview

1
1
year of professional experience

Work History

Receptionist

Kia of Cleveland
08.2024 - 03.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Answered central telephone system and directed calls accordingly.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.

Education

Bachelor - Psychology

Grand Canyon University
Phoenix, AZ

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Scheduling appointments
  • Professional demeanor
  • Typing speed
  • Front desk operations
  • Phone etiquette

Languages

Arabic
Native or Bilingual
English
Native or Bilingual

Timeline

Receptionist

Kia of Cleveland
08.2024 - 03.2025

Bachelor - Psychology

Grand Canyon University

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