Tabitha Bayer-Jones
Mt. Vernon,Illinois
Summary
To obtain a challenging position that would allow me to utilize my education and skills, as well as effectively contribute to the success of the company/organization.
Overview
24
24
years of professional experience
Work History
Business Owner
Online Seller
04.2022 - 01.2024
- Followed up with customer inquiries promptly and maximized internet lead opportunities
- Identified new growth opportunities for program revenue plans
- Implemented strategies for product cross-selling and up-selling techniques
- Researched current trends and customer feedback to optimize product offerings
- Analyzed sales data to identify opportunities for growth in the market
- Calculated revenue, sales and expenses using financial accounting or spreadsheet software
- Photographed and wrote product descriptions and sales copy for items
- Created detailed product descriptions for listings on online marketplace
- Maintained high feedback ratings from customers by responding quickly to questions and problems.
Outbound Supervisor
UPS Freight, Inc.
Mt.Vernon, IL
09.2019 - 04.2022
- Ensured that all employees adhered to safety policies and procedures at all times, operating in full compliance with department, station, corporate and OSHA requirements
- Established and promoted positive team-oriented work environment emphasizing employee involvement pro-active communication, inter-department cooperation, and continual improvement on all levels
- Lead, managed, educated, and developed company employees focusing on retention and growth
- Planned daily routes and schedules for all drivers to ensure customers' freight was delivered and picked up timely and damage free
- Built relationships and positive communications with all business partners to ensure customers' and company's service standards were met
- Held weekly team meetings to discuss progress on goals as well as any changes or updates in policies or procedures
- Provided feedback to employees on their performance during weekly one-on-one meetings.
Safety Coordinator
Paschall Truck Lines, Inc.
Murray, KY
09.2008 - 08.2019
- Gathered and reported data for CSA, maintenance, and accident/incident reports
- Reviewed customer complaints with VP of Safety to implement solution
- Handled driver citations and in-house payment programs
- Trained future employees in training center, recruiting, and driver services departments
- Designed and issued daily, weekly, and monthly driver awards
- Developed and implemented safety policies and procedures to ensure compliance with federal regulations
- Participated in business safety committee meetings and health and safety audits
- Assessed and responded to risks and quickly resolved issues to promote safe and productive workplace
- Maintained records related to OSHA compliance such as accident reports, safety inspection logs.
Advertising/Photographer
Topsail Island Sentinel
Topsail Island, NC
01.2005 - 08.2008
- Conferred with clients to determine requirements and layout designs
- Prepared rough sketches of product concepts, discussed with clients and made necessary changes
- Collaborated with copywriters and other designers to create cohesive visuals that meet the client's needs
- Edited photos for web use with Photoshop software
- Worked closely with clients throughout the entire design process ensuring their satisfaction with end results
- Oversaw product design, print design and marketing collateral from concept to completion
- Managed multiple projects simultaneously while meeting tight deadlines.
Continuing Education Coordinator
Murray State University
Murray, KY
12.2002 - 12.2004
- Managed night classes – IT technician for online classes
- Answered phones and helped with general Continuing Education questions
- Modified existing software systems to enhance performance and add new features
- Maintained updated knowledge through continuing education and advanced training.
Internship- Fast Pass Operations
Walt Disney World
Orlando, FL
06.2002 - 12.2002
- Explained to customers how to utilize Fast Pass during their visit to Disney World Theme Park
- Took classes in Hospitality Management & Organizational Leadership
- Worked with team members to promote great customer service and pleasant work environment
- Assisted with customer requests and answered questions to improve satisfaction
- Exceeded customer satisfaction by finding creative solutions to problems.
Public Safety Student Worker
Murray State University
Murray, KY
05.2000 - 07.2002
- Answered general public safety questions
- Issued parking permits to MSU students, faculty, and staff
- Entered and collected funds for parking citations
- Displayed strong telephone etiquette, effectively handling difficult calls
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Science - Advertising-Minor Photograpy
Murray State University
Murray, KY12-2004
Skills
- Excellent Communication Skills
- Extensive Critical Thinker/Problem Solver
- Effective Team Building/Motivator
- Efficient Conflict Management/Mentor
- Strong Interpersonal Skills
- Strong Leadership Skills
- Strong Verbal/Written Communication
- Maintains Positive Mindset/Attitude
Educational Credentials
MSU Department of Theatre and Dance- Fall 2004
Production Presents - Fable Manners
*Poster Design by Tabitha Bayer
MSU Murray Life Magazine (VOL9.N01)- Spring 2004
Documentary on Gabrielle Baker, Composer at Carnegie Hall
Written by MSU Professor Bob Valentine
*Photos by Tabitha Bayer
MSU Summer Orientation Guide- Summer 2003
Kroger /The Ritz Full Service Salon
*Ad Design by Tabitha Bayer
Additional Skills
- MS Office: Word, Excel/Spreadsheets, Outlook, PowerPoint, Access, Google Drive, Database Management, and QuickBooks
- Systems: Windows, Android, Mac iOS
- Software & Tools: Microsoft Visual Studio, Google Web Toolkit, Android Studio, JavaScript
- Graphics: Photoshop, Illustrator, InDesign, and Acrobat
- WPM: 70+
References
John Hayman,VP of Safety Department 25+ yrs (Retired)
PTL, Inc. Safety Dept. PO Box 1080, Murray, KY 42071
1.800.626.3374 ext.367, jhayman@ptl-inc.com
Jodi Webb, Mail Clerk, USPS (Former PTL Supervisor 10+yrs)
95 Whiskey Lane Paris, TN 38242
731.227.0349, 4webbs9150@bellsouth.net
Eugene Fielder, MSG Air Force Retired (Former PTL Mgr 10+ years)
112 Locust Grove Road, Murray, KY 42071
270.227.0753, gentsth@bellsouth.net
Brad Reynolds, UPS Freight-Line Haul 20+yrs
Mt. Vernon, IL 62864, 618.204.0086
Rob Modglin, UPS Supervisor/Line Haul 15+ yrs
Mt. Vernon, IL 62864, 618.731.0877
Timeline
Business Owner
Online Seller
04.2022 - 01.2024
Outbound Supervisor
UPS Freight, Inc.
09.2019 - 04.2022
Safety Coordinator
Paschall Truck Lines, Inc.
09.2008 - 08.2019
Advertising/Photographer
Topsail Island Sentinel
01.2005 - 08.2008
Continuing Education Coordinator
Murray State University
12.2002 - 12.2004
Internship- Fast Pass Operations
Walt Disney World
06.2002 - 12.2002
Public Safety Student Worker
Murray State University
05.2000 - 07.2002
Bachelor of Science - Advertising-Minor Photograpy
Murray State University
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