TABITHA BENNETT
Lewisville,TX
Summary
Customer Support Professional with over 20 years of experience in delivering exceptional service and support. Proven expertise in organizational skills and Microsoft applications, facilitating efficient operations for sales teams and clients. Accomplished Credit and Collection Analyst recognized for high productivity and effective risk assessment, accounts receivable management, and regulatory compliance. Strong negotiation and problem-solving abilities lead to successful resolution of complex financial disputes and enhanced client relationships.
Overview
27
27
years of professional experience
Work History
Associate Credit & Collection Analyst
Dairy Farmers of America
Ft Worth, TX
05.2022 - Current
- Managed ~Walmart Account
- Prepared Excel Spreadsheets and Uploads
- Reconciled accounts to ensure that all payments are accounted for
- Experience in Auditing/researching Accounts Receivable
Accounts Receivable
Imer
Southlake, TX
03.2021 - Current
- Prepared Excel Spreadsheets and Uploads
- Balanced Accounts
- Money Transfers
- Posted Credit Card Transactions
- Commercial Collections
- Researched accounts
Collections Specialist
Waterlogic USA
Grapevine, TX
05.2020 - 03.2021
- Commercial Collections
- Researched accounts
- Negotiated payment arrangements
- Skip tracing
- Customer Service
Accounts Receivable Clerk
Caliber Collision
Lewisville, TX
03.2018 - 02.2020
- Prepared Excel Spreadsheets and Uploads
- Balanced Accounts
- Money Transfers
- Posted Credit Card Transactions
- Approved Write-offs
- Experience in auditing/researching
- Reconciled accounts to ensure that all payments are accounted for
Accounts Receivable Representative
Xerox Corporation
Lewisville, TX
01.2001 - 01.2018
- Managed ~3,000 accounts.
- Vendor contact for issues/inquiries.
- Credit invoice Management.
- Inbound telephone support.
- Payment applications.
- Invoice history and transactions.
- Account Management- Demonstrated account management skills by monitoring inquiries, achieving average call volume, and adequately reviewing accounts on a monthly basis.
Credit Assistant / Buying Group Expediter / Customer Service
LD Brinkman
Lewisville, TX
01.1999 - 01.2001
- Input of applications gathering credit and bank inquiries.
- Input of short pays, journal entry, and paperwork for collection.
- Entered past due letters, printed fax checks drafts, and posted cash deposits.
- Provided support to sales representative ensuring PO's objective is met.
- Inbound and outbound calls, data entry, and account maintenance.
- Assisted buying group VP on priority customer queries.
- Expedited Home Depot sample orders and tracking their PO's.
Education
Bachelor’s - business management
Dallas Baptist University
Dallas, TX09.2025
Associates - Computer Programming
International Business College Denton
Denton, TX01.1994
Skills
- Accounts reconciliation
- Microsoft Excel
- Data analysis
- Customer service
- Critical thinking
- Financial auditing
- Credit risk assessment
- Portfolio management
- Accounts receivable management
- Payment negotiations
- Credit control procedures
- Credit analysis
- Proficient in [software]
- Microsoft Excel proficiency
- Credit decision making
- Term negotiation
- Debt service models
- Collection strategies
- Payment management
- Aging reports analysis
Timeline
Associate Credit & Collection Analyst
Dairy Farmers of America
05.2022 - Current
Accounts Receivable
Imer
03.2021 - Current
Collections Specialist
Waterlogic USA
05.2020 - 03.2021
Accounts Receivable Clerk
Caliber Collision
03.2018 - 02.2020
Accounts Receivable Representative
Xerox Corporation
01.2001 - 01.2018
Credit Assistant / Buying Group Expediter / Customer Service
LD Brinkman
01.1999 - 01.2001
Bachelor’s - business management
Dallas Baptist University
Associates - Computer Programming
International Business College Denton
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