Tabitha Blount
San Antonio,TX
Summary
Reliable delivery and customer service professional with experience in route optimization, order verification, and safe driving. Known for clear communication, time management, and calm problem solving under pressure.
Overview
2
2
years of professional experience
Work History
DoorDash Driver
Doordash
San Antonio, Texas
02.2022 - 11.2023
- Determined optimal delivery routes using navigation tools to ensure timely deliveries, considering traffic conditions.
- Ascertained which routes would provide the fastest access to customer sites, allotting for various factors such as weather and road conditions.
- Picked up orders from restaurants and stores by following DoorDash delivery instructions.
- Checked order details before leaving pickup locations.
- Updated customers via DoorDash app on order status and drop-off details for enhanced communication.
- Managed multiple orders while providing professional service and maintaining courteous interactions.
- Followed delivery guidelines, safety rules, and vehicle cleanliness standards.
- Resolved pickup and drop-off issues with merchants and DoorDash support.
- Obtained receipts or signatures for delivered goods and collected payment for services.
Customer Service Representative
CVS Caremark
San Antonio, Texas
07.2021 - 12.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Identified the needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Answered CVS Caremark member calls about pharmacy benefits, prescriptions, and coverage
- Resolved billing questions and claim issues for pharmacy customers
- Explained prior authorization requirements and prescription refill steps
- Facilitated communication of complex service issues to ensure timely resolution. to pharmacists and support teams
- Followed HIPAA guidelines while handling sensitive member information
- Assisted members with mail order pharmacy questions and delivery concerns
- Developed strong customer relationships to encourage repeat business.
- Developed positive relationships with customers through friendly interactions.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Remained calm and professional in stressful circumstances and effectively defused tense situations.
- Resolved customer complaints promptly and efficiently.
Education
High School Diploma -
Medina Valley
Castroville, TX07-2003
Skills
- GPS navigation
- Route optimization
- Order validation
- App-based dispatch
- Safe driving
- Vehicle inspection
- Customer service
- Problem solving
- Clear communication
- Time management
- Multitasking
- Schedule management
- Adaptability and flexibility
- Conflict resolution
- Interpersonal skills
- Attention to detail
- Safe driving
Timeline
DoorDash Driver
Doordash
02.2022 - 11.2023
Customer Service Representative
CVS Caremark
07.2021 - 12.2021
High School Diploma -
Medina Valley