Tabitha Blunt
Phoenix,AZ
Summary
Experienced with process analysis, identifying inefficiencies and implementing solutions that streamline operations and enhance productivity. Utilizes data-driven insights to drive continuous improvement initiatives. Track record of fostering collaboration and maintaining high standards in dynamic environments.
Overview
13
13
years of professional experience
Work History
Process Improvement Associate II
JP Morgan Chase Bank NA
08.2020 - Current
- Analyzing and improving existing workflows to streamline operations.
- Collaborating with cross-functional teams to implement technology enhancements.
- Providing technical support and guidance to ensure seamless business operations.
- Developing and maintaining documentation for process improvements.
- Evaluated the effectiveness of implemented process improvements against established benchmarks, refining strategies as necessary to achieve desired results.
- Implemented standard work procedures across departments, enhancing consistency in operations and reducing variability in output quality.
- Managed multiple projects simultaneously, ensuring timely completion while adhering to budget constraints.
Associate Closing Process Manager I
JP Morgan Chase Bank NA
06.2016 - 08.2020
- Provide floor support to closing teams
- Train/Coach process changes as implemented to reach the production goal
- Conduct monthly side by sides for production staff
- Assist with updating and maintaining discipline specific procedures
- Partner with Sr leaders to identify opportunities to remove waste from the assembly line
- Monitor quality and Chase to Chase shortages
- Identify and report closing issues to L2 support
- Manage Production employees
LOAN DOCUMENT SPECIALIST III/PROCESSOR
WELLS FARGO HOME EQUITY
06.2014 - 06.2016
- Provide support to underwriting and management teams by ensuring the timely, judicious, and accurate processing of home equity applications
- Review and verify borrowers’ income, credit reports, financial statements, and employment history to prepare loans for underwriting submittal
- Respond to inquiries from customers, managers, underwriters, bankers, and other involved parties on the status of the application from start to completion
- Contact customers and partners to gather information needed to make appropriate decisions and explain rationale behind
- Ensure final terms of home equity transaction meet expectations of all parties
- Participate as a mentor for new hires
- SAFE registered under the National Mortgage Licensing System
AUTO LOAN PROCESSOR
UNITED AUTO CREDIT CORP
10.2013 - 03.2014
- Responsible for managing a queue of customer files with limited supervision and timely funding expectations
- Prepared correspondence for sales reps and dealers
- Analyzed information on credit applications making sure to follow state and federal lending regulations
- Conducted customer interviews and investigations on non-prime applications
- Validated and calculated income
- Communicated required approval stipulations and/or information requested for contract purchase to dealer, sales representatives and customers
- Performed verifications of employment, residency, and insurance
- Processed declines as necessary
- Followed up with dealers on pending contracts and approvals
LOAN DOCUMENT SPECIALIST III / CLOSER
WELLS FARGO HOME MORTGAGE
07.2013 - 10.2013
- Responsible for mortgage closing process after initial decision
- Handled conventional and FHA home refinances, with special attention to Texas properties
- Conducted welcome call to customer/settlement agent
- Scheduled and met monthly goals for files closed within established deadlines
- Maintained consistent and continuous communication with customer, settlement agent and sales partner
- Reviewed loan package to ensure documents met compliance guidelines, fixing discrepancies as necessary
- Reviewed, and generated closing packages
- Served as liaison between the customer and the Title Company
- Approved HUDI / Settlement Statements
- Released wires, and funded loans
LOAN FUNDER
BANK OF AMERICA. CORP.
06.2011 - 07.2013
- Processed FHA HAMP, MHA, Government, and Conventional modifications
- Assisted in research and processing of more aged and remediated loans
- Validated documentation from homeowners
- Worked within cycle times given for each loan
- Assisted with training and coaching of associates
- Well informed on payment posting through AS400
- Knowledgeable of all databases and websites to perform closing duties sufficiently
- Generated pivot tables and spreadsheets for production or other special projects
- Handled more complex and escalated loans for Unit Managers
Skills
- Strong verbal and written communication skills
- Self-Motivated
- Project Management
- Strong interpersonal skills
- Consistently exceed production goals
- Skilled at multi-tasking
- Skilled in Windows operating systems
- Detail Oriented
- Conflict Resolution
- Pipeline Management
- Strong analytical skills
Timeline
Process Improvement Associate II
JP Morgan Chase Bank NA
08.2020 - Current
Associate Closing Process Manager I
JP Morgan Chase Bank NA
06.2016 - 08.2020
LOAN DOCUMENT SPECIALIST III/PROCESSOR
WELLS FARGO HOME EQUITY
06.2014 - 06.2016
AUTO LOAN PROCESSOR
UNITED AUTO CREDIT CORP
10.2013 - 03.2014
LOAN DOCUMENT SPECIALIST III / CLOSER
WELLS FARGO HOME MORTGAGE
07.2013 - 10.2013
LOAN FUNDER
BANK OF AMERICA. CORP.
06.2011 - 07.2013
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