Tabitha Brock
Canal Winchester,OH
Summary
Dynamic Case Manager with a proven track record at Home for Families, excelling in problem-solving and case documentation. Successfully developed tailored service plans, enhancing client satisfaction and outcomes. Adept at collaborating with multidisciplinary teams, demonstrating strong communication skills and a commitment to client advocacy.
Overview
28
28
years of professional experience
Work History
Case Manager
Home for Families
01.2019 - Current
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Case Manager
Columbus Area Mental Health
01.2011 - 01.2019
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Case Manager
Lutheran Services
01.2006 - 01.2011
- Coordinated comprehensive client assessments to identify needs and develop tailored service plans.
- Advocated for clients by connecting them with community resources and support services.
- Monitored client progress, ensuring compliance with established goals and service delivery standards.
- Collaborated with multidisciplinary teams to enhance care coordination and improve service outcomes.
- Facilitated communication between clients and service providers to streamline case management processes.
- Developed training materials for new case managers, enhancing onboarding efficiency and knowledge retention.
- Implemented process improvements that increased operational efficiency in case management workflows.
- Led initiatives to assess program effectiveness, driving strategic decisions for service enhancement.
South East Mental Health
Case Manager
01.1998 - 01.2006
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Social Work
Ohio Dominican
1216 Sunbury Road Associate of Applied Science - Mental Health
Columbus State Community College
Columbus, Ohio, OH06-1998
High School Diploma -
Columbus Alternative High
2632 McGuffey Road 06-1986
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
Timeline
Case Manager
Home for Families
01.2019 - Current
Case Manager
Columbus Area Mental Health
01.2011 - 01.2019
Case Manager
Lutheran Services
01.2006 - 01.2011
South East Mental Health
Case Manager
01.1998 - 01.2006
Social Work
Ohio Dominican
Associate of Applied Science - Mental Health
Columbus State Community College
High School Diploma -
Columbus Alternative High