Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Work Preference
Quote
Websites
Languages
Software
Interests
Timeline
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Tabitha Brooks

Tabitha Brooks

Mebane,NC

Summary

Skilled in collecting and verifying patient demographic and insurance information, preparing and maintaining medical records. Proficient in utilizing medical terminology and classifying diagnostic procedures, treatments, and medications. Committed to delivering high-quality care to patients. Experienced in navigating health insurance policies and regulations, utilizing communication and advisory skills to guide clients through plan selection processes. Strong knowledge of policy compliance and excels in client relationship management.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Health Information Specialist

Results-CX
08.2024 - Current
  • Responded to customer requests for products, services, and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Assisted customers by answering questions and responding to inquiries.
  • Recommended products to customers, thoroughly explaining details.
  • Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Provided expert assistance to callers, efficiently navigating internal systems to address inquiries accurately.
  • Built rapport with customers, fostering positive relationships that resulted in increased loyalty and repeat business.
  • Managed high-volume inbound calls, maintaining composure and professionalism under pressure.
  • Demonstrated empathy towards customers facing challenges, offering tailored solutions that met their unique needs.
  • Contributed to team success, consistently meeting or exceeding individual call quality metrics.

School Bus Driver

Orange County Schools
09.2017 - 07.2024
  • Comply with traffic regulations to operate vehicles safely and courteously
  • Follow safety rules as students board and exit buses or cross streets near bus stops
  • Maintain order among pupils during trips to ensure safety
  • Check the condition of a vehicle's tires, brakes, windshield wipers, lights, oil, fuel, water, and safety equipment to ensure that everything is in working order
  • Pick up and drop off students at regularly scheduled neighborhood locations, following strict time schedules
  • Keep bus interiors clean for passengers

Team lead Housekeeper

Hyatt of Chapel Hill
10.2016 - 08.2017
  • Ordering supplies
  • Restocking and replenish supplies
  • Generating guest reports
  • Inspecting rooms for accuracy
  • Clean hotel rooms and public areas
  • Making beds
  • Refresh and replenish rooms with clean linen, and supplies
  • Removing garbage, and dirty linen
  • Respecting 'Do not disturb' sign and guest privacy

Customer Service Cashier

UNC Student Stores
01.2013 - 10.2016
  • Process online textbook orders
  • Establish or identify prices of goods, services, or admission, and tabulate bills using calculators, cash registers, or optical price scanners
  • Greet customers entering establishments
  • Answer customers' questions and provide information on procedures or policies
  • Calculate total payments received and reconcile this with total sales
  • Process merchandise returns and exchanges
  • Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment

Education

Certified Medical Billing and Coding - Fundamentals of Human Anatomy Physiology, Assigning Codes, Health Services and Information Systems, Accounts receivable, Basic Medical Terminology, Patho pharmacology, Health Insurance and Reimbursement, Payment processing

DeVry University
Naperville, IL
01.2023

Skills

ICD-10-CM Coding

HIPAA Compliance Knowledge

Policy analysis

Healthcare Data Warehousing

Medicare Expertise

Enrollment processing

Patient Registration Processes

Healthcare Data Mapping

Medical Billing

Medical Coding

Policy Comparison

Needs Assessment

Certification

  • Accident & Health Insurance License - 2024
  • Medical Billing & Coding Training - 2023

Accomplishments

Graduated from DeVry University Medical Billing and Coding program with honors.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

HybridRemote

Important To Me

Work-life balanceWork from home optionPaid time offPaid sick leave401k matchCareer advancement

Quote

The best way out is always through.
Robert Frost

Websites

Languages

English
Full Professional

Software

Microsoft Office

Interests

Learning new things

Timeline

Health Information Specialist

Results-CX
08.2024 - Current

School Bus Driver

Orange County Schools
09.2017 - 07.2024

Team lead Housekeeper

Hyatt of Chapel Hill
10.2016 - 08.2017

Customer Service Cashier

UNC Student Stores
01.2013 - 10.2016

Certified Medical Billing and Coding - Fundamentals of Human Anatomy Physiology, Assigning Codes, Health Services and Information Systems, Accounts receivable, Basic Medical Terminology, Patho pharmacology, Health Insurance and Reimbursement, Payment processing

DeVry University

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Tabitha Brooks