Tabitha Brown
Howard,OH
Summary
Dedicated Medical Assistant with proven expertise in patient care and clinic management, honed at Ohio State Wexner Medical Center. Excelled in HIPAA compliance and patient scheduling, enhancing patient satisfaction through efficient service and compassionate communication. Skilled in clinical documentation and direct patient care, significantly improving patient outcomes and operational efficiency. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
26
26
years of professional experience
Work History
Medical Assistant
Ohio State Wexner Medical Center
01.2014 - 03.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Medical Assistant
Grant Medical Center
05.2007 - 11.2013
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Medical Receptionist
Mount Carmel East Hospital
02.2002 - 12.2007
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
STNA
Heath Nursing Care Center
09.1994 - 10.2001
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
Education
Certificate - Medical Billing And Coding
Penn Foster
Penn, PAN/A - N/A
Northridge High School
Johnstown, OH06.1993
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Medical Terminology
- Vital Sign Monitoring
- Vital signs monitoring
- Direct Patient Care
- Clinical Documentation
- Patient-focused care
- Phlebotomy
- Electronic Health Records
- Compassionate
- CPR
- Specimens collection and processing
- Patient Assessments
- Medical Procedures
- Laboratory Specimen Collection
- Professionalism and Ethics
- Appointment Setting
Timeline
Medical Assistant
Ohio State Wexner Medical Center
01.2014 - 03.2020
Medical Assistant
Grant Medical Center
05.2007 - 11.2013
Medical Receptionist
Mount Carmel East Hospital
02.2002 - 12.2007
STNA
Heath Nursing Care Center
09.1994 - 10.2001
Certificate - Medical Billing And Coding
Penn Foster
N/A - N/A
Northridge High School
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