Tabitha Brown
Selbyville,DE
Summary
Dynamic professional with a proven track record at Arctic Heating and Air Conditioning, adept in customer service and dispatch software. Excelled in stress tolerance and decision-making, significantly improving data tracking and customer satisfaction. Skilled in fostering teamwork and enhancing operational efficiency, demonstrating exceptional problem-solving and conflict-resolution abilities.
Experienced with coordinating transportation logistics and managing schedules effectively. Utilizes strong problem-solving skills to ensure timely deliveries and smooth operations. Track record of maintaining excellent communication with drivers and customers to resolve issues promptly.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Dispatcher
Arctic Heating and Air Conditioning
08.2015 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
Waitress Supervisor
Johnson Family Resturant
05.2010 - 08.2015
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
- Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
- Reduced waste costs by conducting regular inventory checks, tracking spoilage rates, and adjusting order quantities accordingly.
- Provided detailed daily reports on sales figures resulting in better financial planning and budgeting.
Education
No Degree - Elementary Education
Delaware Technical Community College
DE05-2025
High School Diploma -
Indian River High School
Frankford, DE06-1995
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Customer relations
- Dispatch coordination
- Route planning
- Customer relationship management
- Dispatching field personnel
- Closing tickets
- Incident reporting
- Conflict resolution
- Verbal and written communication
- Map reading
Certification
- OSHA Certified
Timeline
Dispatcher
Arctic Heating and Air Conditioning
08.2015 - Current
Waitress Supervisor
Johnson Family Resturant
05.2010 - 08.2015
No Degree - Elementary Education
Delaware Technical Community College
High School Diploma -
Indian River High School
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