Tabitha Browne
Gulfport,MS
Summary
Dynamic professional with extensive experience as a TANF Benefit Specialist at the Mississippi Department of Employment Security. Expert in benefits explanation and new employee enrollment, leveraging strong verbal communication skills to build trust with clients. Proficient in Microsoft Excel, enhancing operational efficiency and client service delivery. Committed to fostering positive relationships and achieving impactful outcomes. Ability to work independently and in a team. Ability to travel to other MDES locations and offsite meetings. Ability to communicate effectively verbally and in writing. Able to work extended hours as needed. Excellent problem solving abilities. Ability to maintain and establish effective and positive working relationships with employees, customers and other MDES/MDHS departments.
Overview
14
14
years of professional experience
Work History
TANF Benefit Specialist
Mississippi Department of Employment Security
05.2024 - Current
- Assisted employees in understanding benefits programs and enrollment procedures
- Coordinated communication between MDHS department and clients to streamline benefits and services
- Maintained accurate MDHS/MDES records of all clients
- Assess new clients and place clients in required programs, community service and/or employment
- Research and provide employment referrals
- Resolved issues and inquiries from clients/participants regarding welfare and TANF benefits and through telephone, email, and in-person interactions.
- Explained benefits/requirements to enrolled clients/participants
- Assist in resolving client benefits issues within MDES/MDHS as well as community service sites
- Processing all life changing events, ensuring timely updates to all client files and MDES website.
- Collaboration with MDHS department to ensure accurate client updates
- Coordinate and conduct client assessments for all clients/participants
- Build positive and trusting relationships with all clients and community service site managers and owners
- Provide clients with job referrals as well as inform client of all upcoming job fairs
- Conducting weekly conference calls with MDHS, DWD and EA staff
- Assisting clients childcare, employment and educational benefits
- Efficiently managing clients whilst enrolled duration of program
Digital Shopper
Walmart Supercenter
11.2023 - 02.2024
- Assisted customers in locating products, ensuring a positive shopping experience.
- Executed online order fulfillment processes, maintaining accuracy and efficiency.
- Managed inventory levels, minimizing stock shortages and overages.
- Collaborated with team members to enhance store presentation and layout.
- Utilized Walmart's digital tools for tracking customer preferences and trends.
- Adapted to changing priorities in a fast-paced retail environment, ensuring timely service delivery.
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Helped clients to maintain independence and quality of life. Such as if client is handicap, wheel chair bound, etc assure that the customer has a positive experience
Administrative Assistant IV
Division Of Medicaid
05.2018 - 02.2022
- Managed scheduling and calendar coordination for Director, optimizing time management and meeting efficiency.
- Contributed to office supply management, tracking inventory levels to maintain operational efficiency.
- Developed and maintained filing systems, improving document retrieval speed and organization.
- Assisted in preparing reports and presentations, ensuring accuracy and timely completion of deliverables.
- Processed incoming communications, prioritizing inquiries to enhance response times and service quality.
- Implemented improvements in administrative procedures, enhancing overall workflow effectiveness within the team.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict HIPPA privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for all clients
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through preparing all scheduled meetings notebook binders, memo's and fliers
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by the Director
- Maintained inventory of office supplies and placed orders.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
Administrative Assistant
Division Of Medicaid
09.2011 - 09.2016
- Coordinated communication between departments to streamline Medicaid processing and improve service delivery.
- Managed scheduling for meetings and appointments, enhancing team collaboration and efficiency.
- Developed and maintained organized filing systems, ensuring quick access to vital documents and records.
- Assisted in training new administrative staff, fostering a knowledgeable and capable team environment.
Education
High School Diploma -
Mendenhall High School
Mendenhall, MSAssociate of Science - Medical Billing And Coding
Ultimate Medical Academy
Tampa, FL07-2024
Certification - HIPAA
Ultimate Medical Academy
Tampa, FL07-2024
Skills
- New employee enrollment
- Verbal and written communication
- Healthcare benefits
- Benefits explanation
- Proficient in Microsoft Excel
- Proficient in Microsoft Word
- Proficient in Microsoft Powerpoint
- Proficient in Kronos(Payroll Software)
- Proficient in LMS (Hotel Software)
- Proficient in All Office Equipment
Accomplishments
** Grand Casino Biloxi Associate of the Month March 2003
** IP Casino Biloxi Associate of the Month August 2008
** Yearly Division of Medicaid Assessments without
errors (2011 - 2022).
** Division of Medicaid Employee of the Month June 2014
** Division of Medicaid Employee of the Month May 2022
Timeline
TANF Benefit Specialist
Mississippi Department of Employment Security
05.2024 - Current
Digital Shopper
Walmart Supercenter
11.2023 - 02.2024
Administrative Assistant IV
Division Of Medicaid
05.2018 - 02.2022
Administrative Assistant
Division Of Medicaid
09.2011 - 09.2016
High School Diploma -
Mendenhall High School
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Certification - HIPAA
Ultimate Medical Academy