Tabitha Calvert

Key responsibilities may include:

• Patient Check-in/Check-out: Greeting patients upon arrival, verifying demographics and insurance information, collecting co-pays, and checking patients out after appointments.
• Appointment Scheduling: Managing the appointment schedule by booking new appointments, rescheduling existing ones, and confirming appointments with patients.
• Insurance Verification: Checking patient insurance benefits, obtaining pre-authorizations for procedures when necessary, and updating insurance information.
• Medical Records Management: Maintaining patient records by scanning documents, updating medical history, and ensuring accurate documentation.
• Phone Management: Answering incoming calls, taking messages, directing calls to appropriate staff members, and scheduling appointments over the phone.
• Billing and Collections: Processing patient payments, submitting insurance claims, and following up on outstanding balances.
• Patient Communication: Providing information regarding appointment details, billing questions, and general practice policies to patients.
• Clinical Coordination: Communicating with clinicians regarding patient schedules, updates on insurance coverage, and any necessary information for patient care.
• Office Administration: Maintaining front desk area cleanliness, managing office supplies, and performing other administrative tasks as needed.
• Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
• Audited customer files to verify medical necessity and satisfaction of coverage criteria.
• Maintained patient databases and updated information in alignment with HIPAA protocols.
• Trained all new employees on OPIE and front office duties.
• Maintained up-to-date knowledge of healthcare regulations, ensuring clinic operations remained compliant.

• Enhanced efficiency by performing high-volume data entry tasks, ensuring timely completion of medical reports.
• Improved data accuracy by meticulously entering and updating patient information into electronic health records.
• Streamlined workflow by collaborating with healthcare professionals to obtain missing or incomplete patient information.
• Contributed to the reduction of paper records by digitizing historical documents and maintaining an organized digital filing system.
• Used computer software to store and retrieve data.
• Managed and organized documents for data entry tasks.
• Followed data entry protocols, rules and regulations.
• Scanned documents and saved in database to keep records of essential organizational information.
• Corrected data entry errors to prevent duplication or data degradation.
• Compiled, verified accuracy, and sorted information to prepare source data for computer entry.