Tabitha Carroll
Woodruff,SC
Summary
Customer-focused Senior Customer Service Representative known for highly productive and efficient task completion. Skilled in conflict resolution, communication, and time management, ensuring smooth operational flow and customer satisfaction. Excel in active listening, empathy, and adaptability, fostering positive interactions and solutions to complex customer inquiries.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Customer Service Representative
Saddle Creek Logistics Services
Duncan, SC
11.2019 - Current
- Maintain customer satisfaction, process orders & returns in a timely & accurate manner
- Generate pick tickets and billing invoices
- Communicate and assist customers verbally & by email with a professional and positive attitude
- Set appointments for Inbound and outbound deliveries
- Daily spreadsheets & reports including KPI's
- Organization of all files
- Conduct customer service training for new hires.
- Develop and implement customer service policies and procedures.
- Provide technical support to customers via phone, email, and chat.
- Managed incoming calls from customers while providing exceptional service.
- Oversee and guide team in handling customer call escalations, mentoring new employees on customer service.
- Manage processing, scheduling and execution of customer purchase orders.
Receptionist
Messer Mirror
Greer, SC
09.2014 - 11.2019
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Administrative Assistant
Gray Interplant
Fountain Inn, SC
03.2006 - 10.2008
- Prepared and reconciled payroll.
- Handled incoming calls and directed callers to appropriate department or employee.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Ordered office supplies.
- Generated reports, charts, and presentations.
- HR liaison for our facility.
Shipping Clerk
Caterpillar Logistics
Fountain Inn, SC
09.2002 - 03.2006
- Verified shipping documents for accuracy.
- Generated and maintained records of shipments, such as bills of lading, invoices, orders, and other required documentation.
- Communicated with carriers regarding any delays in shipments or discrepancies between orders and actual deliveries.
Education
Administrative Office Technology -
Spartanburg Community College
05.2009
Woodruff High School
Woodruff, SC05.1998
Skills
- Order Fulfillment
- Staff Training
- Team monitoring
- Customer Support
- Process Optimization
- SOP Writing
- Database Research
Certification
- Lean Six Sigma Yellow Belt
- Safety Committee Member
- Associate Engagement Member
- CPR Certified
Timeline
Senior Customer Service Representative
Saddle Creek Logistics Services
11.2019 - Current
Receptionist
Messer Mirror
09.2014 - 11.2019
Administrative Assistant
Gray Interplant
03.2006 - 10.2008
Shipping Clerk
Caterpillar Logistics
09.2002 - 03.2006
Administrative Office Technology -
Spartanburg Community College
Woodruff High School
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