Tabitha Carver
Dover,DE
Summary
Strategic and experienced candidate eager to work in the customer service field . Strong problem-solving and multitasking skills with good understanding in the company's requirements as well as the customers needs. Highly collaborative individual works well under pressure.
Overview
7
7
years of professional experience
Work History
Dispatcher & Customer Service
Big Red Services
2024.03 - 2024.05
- Effectively Manages daily dispatching of drivers across 2 shifts
- Receives upwards of 30+ inbound calls daily
- Resolves customer complaints related to dispatching issues
- Maintains accurate records of driver availability and route progress
- Monitors Driver performance
- Manages Schedules for Dispatchers
- Accel and Microsoft savvy
- Creates monthly Spreadsheets
- Always maintains friendly and pleasant demeanor
Life Enrichment Director
Harmony Senior Services
2023.12 - 2024.03
- Developed and implemented meaningful activity and recreational programs for the community of 3 levels of living: AL-IL-MC
- Managed volunteer/recruitment efforts
- Oversaw Transportation program
- Oversaw Scheduling of employees and Transportation requests
- Scheduled medical appointments for residents
- Maintained and stored supplies for various activities and functions
- Oversaw department’s budget
- Handled expense reports and spend-downs
- Lead Resident Council meetings and recorded minutes that correlate with State laws
- Maintains Strong Customer Service and meaningful rapport with residents, family members and staff
Activities Assistant
Harmony Senior Services
2022.11 - 2023.12
- Assisted in planning and carrying out engaging and meaningful programs for Independent Living, Assisted Living and Memory Care residents.
- Lead scheduled activities in all levels of living
- Kept up to date on proper documentation on residents pertaining to involvement in activities
- Built strong rapport with residents, family members and fellow staff to ensure a healthy environment for all.
- Assisted with transportation during resident outings and ensure safety of the residents during transport.
- Provided activities to Harmony Square residents to meet their sensory needs and support quality of life.
- Lead New Neighbors Welcome Meetings in the absence of Life Enrichment Director
Receptionist/Activities Coordinator
Pinnacle Rehabilitation & Healthcare Center
2018.04 - 2022.11
- Was employed from 2018-2019 as their full time receptionist and then transitioned to an activities coordinator after my return in 2021.
- Assessed individual resident capabilities to assist in developing relevant and engaging activities.
- Carried out 30-40 activities on a weekly basis involving the seven dimensions of wellness.
- Documented new resident activity assessments in Point Click Care as well as daily activity documentation.
- Purchased activity supplies for the department and accurately filled out Purchase Order Forms.
- Created monthly activity calendars for the community and carried out scheduled activities on a daily basis.
- Provided front desk coverage
- Assisted in planning large events for the Community and worked with other department heads to ensure that the event was successful and entertaining for the residents.
Activities Coordinator
Westminster Village Of Dover
2019.05 - 2021.04
- Activities coordinator in both the Long-term and Assisted Living buildings scheduling and carrying out daily activities.
- Organized and carefully planned 20-30 activities a week for all levels of care including our memory care community.
- Conducted Resident Council Meetings monthly and maintained proper documentation
- Documented resident participation daily for all levels of care
- Learned various programs within the community for every day use
Call Center Agent
Sitel Corporations
2017.02 - 2018.03
- Received 50-60 inbound calls per day
- Collected and documented feedback for a large organization
- Memorized all company products and services to be able to respond to customer questions and concerns quickly and efficiently
- Learned how to use various programs and software
- Assisted in training new employees
Education
Activity Professional Certification - Therapeutic Recreation
National Certification Council For Activity Prof.
Maryland05.2022
Some College (No Degree) -
Delaware Technical Community College
Dover, DEHigh school diploma -
Polytech Vocational High School
Woodside, DE05.2012
Skills
- Data Entry
- Prioritizing calls
- Customer Relations
- Schedule Management
- Schedule Coordination
- Call Center Software
- Customer Service
- Training and Development
- Speech Clarity
- Stress Tolerance
Accomplishments
- Received Director of the quarter Award (Harmony Senior Services-2023)
- Received Employee of the month (Pinnacle Rehabilitation and Health Center-2022)
- Collaborated with team of Directors in the development of the community
- Advanced in several positions held
- Supervised team of 20+ staff members
References
- Sarah Reeder: Supervisor, Big Red Services & Harmony Senior Services, 302-540-1532
- Alisha Bastianelli: Supervisor/co-worker, Westminster Village, 302-299-0495
- Susan Bennet: Pastor/co-worker, Westminster Village, 1-404-759-6435
- Brenda Shane: Co-worker, Pinnacle Rehabilitation, 302-480-4393
Timeline
Dispatcher & Customer Service
Big Red Services
2024.03 - 2024.05
Life Enrichment Director
Harmony Senior Services
2023.12 - 2024.03
Activities Assistant
Harmony Senior Services
2022.11 - 2023.12
Activities Coordinator
Westminster Village Of Dover
2019.05 - 2021.04
Receptionist/Activities Coordinator
Pinnacle Rehabilitation & Healthcare Center
2018.04 - 2022.11
Call Center Agent
Sitel Corporations
2017.02 - 2018.03
Activity Professional Certification - Therapeutic Recreation
National Certification Council For Activity Prof.
Some College (No Degree) -
Delaware Technical Community College
High school diploma -
Polytech Vocational High School
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