Tabitha Castro
Port Isabel,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Guest Service Specialist
SPI Rentals LLC
08.2022 - Current
- Enhanced guest satisfaction by promptly addressing inquiries and resolving issues.
- Delivered exceptional service through effective communication and active listening to guests'' needs.
- Streamlined check-in and check-out processes for an efficient and positive guest experience.
- Handled high-pressure situations with grace, maintaining professionalism at all times.
- Trained new team members in guest service procedures, contributing to a consistent brand experience.
- Served as a knowledgeable resource for local attractions, restaurants, transportation options, providing valuable information to enhance guests'' stays.
- Processed financial transactions accurately while maintaining strict confidentiality of sensitive information.
- Assisted guests with sales inquiries, offering detailed information on features and benefits of the home.
Receptionist
Rodeo Dental And Orthodontics
10.2019 - 03.2020
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Ensured patient privacy by adhering to all HIPAA regulations during the collection, storage, and sharing of sensitive information.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Helped patients complete necessary medical forms and documentation.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
Front Desk Clerk
Super 8 By Wyndham
08.2017 - 09.2019
- Increased hotel revenue by upselling rooms and promoting additional services or amenities when appropriate.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Cashier
Paradise Beach Wear
08.2014 - 08.2017
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
- Improved overall efficiency through proactive restocking of product shelves during low-traffic periods.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Worked flexible schedule and extra shifts to meet business needs.
Education
BYU - Idaho
RexburgHigh School Diploma -
Port Isabel High School
Port Isabel, TX05.2013
Skills
- Telephone etiquette
- Conflict resolution
- Guest relations
- Active listening
- Adaptability
- Cash handling
- Payment Processing
- Detail Oriented
- Reservation Processing
- Guest Experiences
- Reservations Management
- Documentation and Reporting
Certification
- Heart of Hospitality Certification
- Certified Tourism Advisor Program Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Guest Service Specialist
SPI Rentals LLC
08.2022 - Current
Receptionist
Rodeo Dental And Orthodontics
10.2019 - 03.2020
Front Desk Clerk
Super 8 By Wyndham
08.2017 - 09.2019
Cashier
Paradise Beach Wear
08.2014 - 08.2017
BYU - Idaho
High School Diploma -
Port Isabel High School
- Heart of Hospitality Certification
- Certified Tourism Advisor Program Certification
Similar Profiles
Kevin HendersonKevin Henderson
NA at SPI Holdings / SPI LightingNA at SPI Holdings / SPI Lighting
Jacob BeaupreJacob Beaupre
Utility Equipment Rental Technician at Tempest Storm Rentals LLCUtility Equipment Rental Technician at Tempest Storm Rentals LLC
Ulysess AcostaUlysess Acosta
Driver at Intak Rentals & Supply LLCDriver at Intak Rentals & Supply LLC