Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tabitha Cawthon

Fort Worth,TX

Summary

A multi-tasking experienced manager with expertise in supply chain, inventory
control, executive account management, logistics/transportation, data analysis and high quality client and customer care. Adept at building and maintaining strong client
relationships. In possession of strong leadership, organizational, technical and interpersonal skills, and offer complete proficiency and professionalism, while working under pressure to meet deadlines and maintaining the ability to interface with all levels of management, peers, and clients alike.

Overview

8
8
years of professional experience

Work History

Enterprise Account Manager (Remote)

BioTouch
Midland, GA
09.2022 - Current
  • Managed and maintained 20 enterprise accounts, with a strategic focus on
    the top 15 revenue generating accounts each grossing over 20 million annually.
  • Monitored and reported performance against established quality and
    process indicators using KPIs, SLAs, and ongoing evaluation of service
    integrity and operations.
  • Tracked carrier, courier, supply and specimen shipments using both
    internal and external systems for all client issues.
  • Established and nurtured strong relationships with key stakeholders,
    resulting in an impressive customer satisfaction rating of 95%.
  • Collaborated with cross-functional teams to identify and capitalize on new
    business opportunities.
  • Conducted regular business reviews and provided tailored solutions to
    address client needs, leading to an increase in customer retention rate.
  • Implemented and oversaw client projects from inception to completion.
  • Employed inventory metrics to optimize stock management and effectively
    identify sales trends for potential new product ventures.
  • Maintained comprehensive reports on vital inventory metrics, such as fill
    rate, stock accuracy, and order cycle time.
  • Proactively identified and addressed inventory discrepancies, minimizing
    potential stock outs and reducing financial losses.

Logistics Operations Executive Team Leader

CrossLink Life Sciences
Norcross, GA
12.2020 - 09.2022
  • Oversaw and managed daily operations of logistics department,
    coordinating transportation, inventory control, and warehouse activities
    to ensure timely delivery and efficient supply chain management.
  • Implemented cost-saving measures by optimizing routes, negotiating
    contracts with carriers, and streamlining processes, resulting in a 15%
    reduction in transportation expenses.
  • Led a cross-functional team of 12 logistics professionals, providing
    coaching and training on best practices, and performance evaluation to
    optimize productivity and ensure high-quality service delivery.
  • Developed and implemented strategic plans to improve customer
    satisfaction, resulting in a 25% increase in repeat business and maintaining
    a 93% on-time delivery rate.
  • Oversaw and coordinated daily logistics operations, ensuring efficient
    transportation and delivery of goods to meet tight deadlines.
  • Collaborated with cross-functional teams, including procurement,
    inventory management, and customer service, to streamline supply chain
    activities and enhance overall logistics performance.

Inventory Control Team Lead

JBS USA
Riverside, CA
08.2020 - 12.2020
  • Facilitated hands-on training sessions for new employees, proficiently
    instructing them on industry-leading inventory management techniques
    and fostering a culture of continuous improvement.
  • Assessed and appraised trainees' performance, delivering constructive
    feedback and coaching to ensure seamless onboarding and ongoing
    professional growth.
  • Maintained efficient inventory management systems, diligently
    monitoring and tracking stock levels to ensure accuracy and minimize
    discrepancies.
  • Conducted routine physical inventory counts and meticulously reconciled
    discrepancies, ensuring precision and minimizing stock variances.
  • Utilized SAP for meticulous record keeping, inventory maintenance, and
    product management.
  • Established effective and timely communication channels with warehouse
    operations manager and accounting team, promptly addressing inventory
    issues and swiftly resolving variances through thorough identification and
    root cause analysis.

Inventory Control /Shipping and Receiving Manager

NRI Distribution Inc
Riverside, CA
10.2019 - 08.2020
  • Led and supervised a team of 10 employees in conducting regular inventory
    physical cycle counts and audits, effectively ensuring inventory accuracy
    for multiple clients to meet strict compliance requirements and
    successfully reducing discrepancies by 25% within a six-month period.
  • Maintained meticulous record keeping, proficiently managed inventory,
    and diligently maintained product integrity using SAP.
  • Successfully implemented a streamlined inventory management system,
    resulting in a notable 20% reduction in stock outs and a decrease in excess
    inventory.
  • Proactively collaborated with suppliers to negotiate favorable pricing and
    terms, leading to significant cost savings on inventory purchases and
    improved profit margins.
  • Expertly created purchase orders and requisitions for freight deliveries,
    ensuring thorough confirmation and reception in SAP for all orders and
    service contracts.
  • Effortlessly managed, scheduled, and monitored all freight, Carrier, and
    Courier Inventory deliveries, guaranteeing their timely arrival.
  • Implemented quality control protocols to inspect incoming shipments,
    identifying and resolving discrepancies with suppliers, resulting in a
    decrease in inventory errors.
  • Fostered seamless collaboration across departments and teams to
    effectively meet and exceed client expectations.

Inventory Implementation Operations Manager

Strategic Distribution, Inc (SDI)
Baltimore, MD
12.2015 - 10.2019
  • Led and successfully completed new site implementations for various
    clients across the US, including locations in CA, MS, TN, and MD.
  • Managed project budgets and adhered to project deadlines.
  • Trained, supervised, and managed a team of 18–20 associates across
    multiple projects.
  • Implemented new part/raw material storerooms using SAP.
  • Conducted monthly cycle counting in various departments.
  • Supervised and managed 12 inventory specialists on client-specific
    data retrieval system programming.
  • Generated and submitted daily/weekly reports on project and staff productivity, issue resolution, client concerns, and resolutions.
  • Led cross-functional teams in the successful implementation of a new
    inventory management system, resulting in improved visibility and
    optimized supply chain operations across multiple locations.
  • Streamlined inventory processes through the implementation of barcode
    scanning technology, resulting in a 44% reduction in manual data entry
    errors and improved inventory turnover ratio.
  • Hosted and conducted project meetings with clients and vendors to review
    performance using KPIs and metrics, ensuring scheduled Go-Live-Date.

Education

Project Management

Alison
Online

Business Administration And Management

Long Beach City College
Long Beach, CA

Skills

  • SAP
  • NetSuite
  • WMS
  • WebOps
  • Microsoft Office Suite
  • SpectraPath
  • Hubspot
  • CRM Software
  • SoMax
  • Executive Client Account Management
  • Project Management
  • Implementation Management
  • Inventory Management
  • Team Training & Management
  • Subcontractor Management
  • Transportation Planning
  • Problem-Solving
  • Time Management
  • Critical Thinking
  • Customer Relations
  • Shipment Coordination
  • Customer Needs Assessment
  • Work Delegation and Tracking
  • Problem Solving
  • Analytical Thinker

Timeline

Enterprise Account Manager (Remote)

BioTouch
09.2022 - Current

Logistics Operations Executive Team Leader

CrossLink Life Sciences
12.2020 - 09.2022

Inventory Control Team Lead

JBS USA
08.2020 - 12.2020

Inventory Control /Shipping and Receiving Manager

NRI Distribution Inc
10.2019 - 08.2020

Inventory Implementation Operations Manager

Strategic Distribution, Inc (SDI)
12.2015 - 10.2019

Project Management

Alison

Business Administration And Management

Long Beach City College

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Tabitha Cawthon