Tabitha Collins
Bartow,FL
Summary
Proven track record in enhancing customer loyalty and streamlining service operations, evidenced by my tenure at Ruby Tuesday Restaurant. Excelled in high-stress situations, demonstrating exceptional customer service and efficient cash handling. Achieved significant improvements in guest engagement and order accuracy, contributing to a positive dining experience.
Overview
5
5
years of professional experience
Work History
Server
Ruby Tuesday Restaurant
02.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Representative
Kohl's
07.2019 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
N/A - N/A
Lakeland Senior High School
Lakeland, FL05.2019
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Cleanliness standards
- Safe Food Handling
- Food Running
- Order Accuracy
- Performance Improvement
- Suggestive Selling
Timeline
Server
Ruby Tuesday Restaurant
02.2021 - Current
Customer Service Representative
Kohl's
07.2019 - 08.2020
N/A - N/A
Lakeland Senior High School
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