Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
BusinessAnalyst

Tabitha Crespo

San Bernardino,California

Summary

Dedicated professional with demonstrated strengths in management, customer service, food and beverage operations. Distinguished verbal and written communicator with strong background in troubleshooting problems, cultivating positive relationships with employees and successfully exceeding goals. Adapts quickly to new needs and policies. Offers strong delegating and interpersonal abilities.

Overview

15
15
years of professional experience

Work History

Food and Beverage Lead Attendant

San Manuel Band of Mission Indians
2022.01 - Current
  • Contributed to positive work environment by actively participating in team meetings and sharing best practices with colleagues.
  • Coordinated with kitchen staff to ensure timely delivery of food items alongside beverage orders when required.
  • Conducted inventory management, ensuring adequate stock levels and minimal waste.
  • Led team onboarding and learning and closed knowledge gaps through training and on-the-job experiences.
  • Increased customer satisfaction rate 45% by demonstrating excellent customer service etiquette.

Kitchen Operations Manager

SBCUSD
2015.09 - 2023.09
  • Oversaw daily operations including order placement, staff management, and quality control procedures for smooth-running kitchen environment.
  • Complied with health, safety, and fire codes with strong oversight of food storage, preparation, and cleaning procedures.
  • Reduced food waste through effective inventory management and menu planning.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.

Bar Manager

De Via Bella Sports Bar and Restaurant
2016.11 - 2021.04
  • Complied with food and beverage regulations to protect customers and minimize bar liability
  • Oversaw budgets, ordered supplies, and controlled use for maximum value.
  • Upgraded point of sale systems for faster order processing and billing, reducing wait times for customers.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 40% improvement over prior onboarding process.

Restaurant Manager

Coco's Bakery
2014.12 - 2018.11
  • Recruited, trained and mentored new staff to deliver top-quality customer service
  • Sought to improve business operations continuously through team training, customer engagement and marketing strategy
  • Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.

Assistant Restaurant Manager

Cheers Bar and Grill
2010.02 - 2016.08
  • Completed weekly and monthly inventories of food, alcoholic beverages, and other supplies
  • Evaluated performance and recommended salary increments and incentives for subordinate staff
  • Tracked employee time and activities for restaurant records and bi-weekly payroll.
  • Managed team of up to 40 restaurant staff, maintaining exceptional customer service and quality standards.

Dietary Aide Supervisor

Ballard Rehabilitation Hospital
2009.04 - 2014.07
  • Organized daily food preparations according to dietary guidelines, noting food sensitivities and allergens
  • Assisted dietitians with program planning by completing in-depth research on foods and nutrition options, as well as service delivery and educational approaches
  • Reinforced education on healthy eating habits, illness prevention, and nutrition-based treatment options by leading classes.
  • Evaluated staff performance regularly, providing constructive feedback for continuous improvement.

Education

Associate in Science (A.S.) - Environmental Studies

New York University
New York City, New York
05.2005

Skills

  • Performance optimization
  • Staff supervision
  • Inventory control & Supply Ordering
  • Task delegation & team development
  • Time management
  • Excel
  • Schedule coordination
  • Health code compliance
  • Menu development
  • POS System Operation
  • ServeSafe Manager

Volunteer Experience

  • Assistant caretaker, Forever Wild, Phelan, California, Handled wide-ranging upkeep work for animal care facility, including space disinfection, laundry, and supply restocking., Monitored animal behavior and condition for signs of distress or serious medical issues., Protected animals and caretakers by observing safety behaviors consistently.
  • Youth Leader, YMCA, San Bernardino, California, Planned and implemented program activities, accounting for cultural relevance, developmental-appropriateness, and consistency with core values., Provided homework assistance, academic enrichment, and physical activity using curriculum and materials provided by program., Maintained positive relations with parents and other staff and modeled relationship-building skills in all interactions.
  • Mentor, Boys and girls Club, Bronx, New York, Mentored on academic and personal issues, making positive impact on at-risk youth., Built positive support network and addressed specific behavioral and academic problems by working closely with families and fellow professionals., Worked proactively to positively impact students living with suspected abuse as mandatory state reporter., Coordinated prevention programs and instructional classes covering different topics.

Timeline

Food and Beverage Lead Attendant

San Manuel Band of Mission Indians
2022.01 - Current

Bar Manager

De Via Bella Sports Bar and Restaurant
2016.11 - 2021.04

Kitchen Operations Manager

SBCUSD
2015.09 - 2023.09

Restaurant Manager

Coco's Bakery
2014.12 - 2018.11

Assistant Restaurant Manager

Cheers Bar and Grill
2010.02 - 2016.08

Dietary Aide Supervisor

Ballard Rehabilitation Hospital
2009.04 - 2014.07

Associate in Science (A.S.) - Environmental Studies

New York University
Tabitha Crespo