Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

TABITHA DANCER

Houston

Summary

Dynamic and results-oriented Store Leader with over 10 years of experience in managing retail operations, enhancing customer satisfaction, and leading cross-functional teams to achieve sales targets. Proven track record in optimizing store performance through effective merchandising, training staff, and implementing strategic initiatives. Committed to fostering a positive store environment, and achieving high levels of customer loyalty.

Skilled in receiving, moving, and stocking merchandise with a strong focus on efficiency and accuracy. Extensive experience in grocery stocking and rotation procedures, capable of lifting up to 50 pounds. Proficient in inventory management software and equipment operation, with a proven track record of enhancing productivity through process reorganization. Knowledgeable in optimal box organization, palletizing, and loading strategies, consistently achieving high output in warehouse operations.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Store Manager

7Eleven
Stafford
08.2017 - 06.2025
  • Managed daily store operations and ensured compliance with company policies.
  • Supervised staff scheduling and coordinated employee training programs.
  • Monitored inventory levels and ordered stock to maintain product availability.
  • Implemented marketing strategies to enhance customer engagement and sales promotions.
  • Provided exceptional customer service and resolved complaints efficiently.
  • Conducted regular store audits to ensure cleanliness and safety standards were met.
  • Collaborated with corporate teams on inventory management systems and reporting tools.
  • Trained new employees on operational procedures and customer service techniques.
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Resolved customer complaints in a timely manner.
  • Created weekly work schedules for store personnel.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Managed daily banking activities such as deposits and withdrawals.
  • Updated and maintained store signage and displays.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Ensured compliance with safety regulations and company policies.
  • Monitored inventory levels and placed orders to restock shelves.
  • Established customer service standards and monitored staff compliance.
  • Maintained accurate records of employee performance reviews.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Performed regular price checks to ensure competitive pricing.
  • Developed strategies to maximize sales and profitability.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Warehouse Lead

RR Donnelley & Sons Co
Houston
03.2008 - 07.2018
  • Oversaw daily warehouse operations and ensured efficient workflow.
  • Trained new team members on safety procedures and equipment usage.
  • Coordinated inventory management and stock replenishment processes.
  • Implemented process improvements for order fulfillment efficiency.
  • Monitored equipment maintenance schedules to ensure operational readiness.
  • Collaborated with shipping teams to streamline outbound logistics.
  • Maintained accurate records of incoming and outgoing shipments.
  • Facilitated communication between warehouse staff and management teams.
  • Managed day-to-day activities within the warehouse by assigning tasks among workers efficiently.
  • Assisted with unloading trucks upon arrival of merchandise at the loading dock area.
  • Staged and sorted products for loading.
  • Used computer and company software to enter shipment and inventory records.
  • Supervised a team of 10 warehouse associates, providing guidance and support to ensure efficient workflow.
  • Operated forklifts, pallet jacks and variety of warehouse mechanical equipment according to safe operating standards.
  • Performed cycle counts to verify physical stock against system-generated data.
  • Juggled shift duties, prioritizing immediate tasks to streamline operations.
  • Reviewed production schedule, customer orders, work orders and requisitions to determine items to be moved, gathered or distributed.
  • Developed processes for training new staff members on safety protocols and proper use of equipment.
  • Facilitated communication between managers and staff regarding operational procedures and policies.
  • Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
  • Assembled customer orders from stock and staged completed orders on pallets or shelves.
  • Sorted cargo for accurate shipment to target locations, preventing unnecessary delays, and promoting productivity.
  • Resolved any customer service issues related to orders picked up from the warehouse.
  • Reviewed work orders to determine work assignments and material and equipment needs.
  • Worked closely with purchasing department to ensure timely delivery of goods from vendors.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.

Education

High School Diploma -

Bellaire
06-1992

Skills

  • Customer Service
  • Inventory management
  • Employee training
  • Customer service
  • Sales strategies
  • Visual merchandising
  • Staff scheduling
  • Team leadership and coaching
  • Conflict resolution
  • Cash handling
  • Training and Development
  • Performance Improvement
  • Store Leader Trainer
  • Data reporting
  • Problem solving
  • Team building
  • Operational efficiency
  • Employee engagement
  • Delegating work
  • Operations
  • Friendly and positive
  • Hourly shift management
  • Employee terminations
  • Store opening and closing

Certification

  • ServSafe Certificate
  • Food Handlers Certificate

Timeline

Store Manager

7Eleven
08.2017 - 06.2025

Warehouse Lead

RR Donnelley & Sons Co
03.2008 - 07.2018

High School Diploma -

Bellaire

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