Tabitha Davenport
Houston,TX
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Holiday Inn Express Hotel
08.2022 - 10.2023
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Maintained clean and organized front desk areas to uphold polished company image.
Customer Service Representative
7 Eleven Store
10.2022 - 03.2023
- Handled day-to-day customer contact via phones, faxes, and emails.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Monitored customer service calls to verify representatives' adherence to service standards and best practices.
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Built positive rapport and relationships for high levels of customer satisfaction.
Senior Caregiver
AccentCare Inc.
06.2021 - 08.2022
- Offered companionship and kindness to elderly patients.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Provided safe mobility support to help patients move around personal and public spaces.
Assistant Manger
Caseys General Stores Inc
09.2020 - 06.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
Associate of Arts - General Studies
Penn Foster College
Scottsdale, AZ05.2024
High School Diploma -
Liberty High School
Liberty, TX05.2009
Skills
- Cash Handling
- Cashiering
- POS
- Sales
- Microsoft Word
- Food Service
- Retail Sales
- Communication Skills
- Customer Service
- Guest Services
- Computer Skills
- Store Management Experience
- Bookkeeping
- Host/Hostess
- Retail Management
- Assistant Manager Experience
- Upselling
- Cleaning Experience
- Cooking
- Data Entry
- Serving Experience
- Office Management
- Accounts Receivable
- Microsoft Powerpoint
- Management
- Cleaning
- First aid
- Restaurant experience
- Home care
- Room Assignments
- Front Office Support
- Automated Telephone Systems
Certification
Food Handler Certification
Timeline
Customer Service Representative
7 Eleven Store
10.2022 - 03.2023
Front Desk Agent
Holiday Inn Express Hotel
08.2022 - 10.2023
Senior Caregiver
AccentCare Inc.
06.2021 - 08.2022
Assistant Manger
Caseys General Stores Inc
09.2020 - 06.2021
Associate of Arts - General Studies
Penn Foster College
High School Diploma -
Liberty High School
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