Tabitha Davidson
Lubbock,TX
Summary
Highly motivated with a passion to always provide excellent member service. Problem solver who enjoys working in a fast-paced environment and is eager to learn.
Overview
15
15
years of professional experience
Work History
PERSONAL BANKER
Texas Tech Credit Union
07.2023 - Current
- Provided excellent member service by treating members and employees pleasantly and professionally.
- Actively supported and promoted Texas Tech Credit Union’s core values of trust, respect, excellence, kindness, and stewardship.
- Greet and welcome members as they enter the lobby, ensuring a warm and inviting atmosphere.
- Provide prompt, courteous, and efficient service to all members, addressing their inquiries, concerns, and requests in a timely manner
- Assist members with online and mobile banking, and other services including wires, ACH, debit and credit cards, and basic account inquiries
- Educate members on our various financial products and services, including checking and savings accounts, loans, credit cards, and investment options.
- Assist in opening new accounts and guiding members through account maintenance procedures
- Work to achieve individual and branch loan referral goals and assist members in completing loan applications.
- Proactively identified opportunities to enhance member satisfaction.
- Adhere to all regulatory guidelines and Texas Tech Credit Union policies to ensure compliance and safeguard members’ confidential information.
- Follow security protocols and procedures to minimize risk and fraudulent activities
- Collaborate with fellow team members, including Virtual Tellers, Consumer Loan Officers, and management, to ensure a seamless member experience, and to enhance productivity levels.
- ITM/ATM support including replenishment and balancing.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
SERVICE CENTER AGENT
Texas Tech Credit Union
12.2021 - 01.2023
- Demonstrated flexibility in adapting to different customer personalities and preferences while maintaining consistent professionalism throughout interactions.
- Assisted members with product selection based on individual needs and preferences including online banking, glia, debit cards, managing loan payments and general account information.
- Streamlined workflow processes by identifying inefficiencies within the service center agent role, leading to improved productivity levels across the team.
- Improved employee productivity by providing ongoing training and support.
- Served as a knowledgeable resource for new employees seeking information about daily tasks, or specific programs used.
Virtual teller
Texas Tech Credit Union
07.2020 - 12.2021
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Balanced virtual drawer daily and resolved discrepancies to provide accurate data regarding cash flow. Assisted member with withdraws and deposits.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic. Would later take on a training role in this position due to exceeding expectations.
CAKE DECORATOR
Sam’s Club
10.2009 - 07.2020
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Awarded associate of the month several times while in this position.
- Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
Education
High School Diploma -
Clovis High School
Clovis, NM05.2008
Skills
Empathetic
Loyal
Clear Commutation
Dependable
Positive Attitude
Detail Oriented
Customer Service-Driven
Banking operations knowledge
Loss Prevention
References
- Lina Castenda, 806-577-6225
- Trini Powers, 806-252-2649
- Trent Lowe, 806-773-3822
Timeline
PERSONAL BANKER
Texas Tech Credit Union
07.2023 - Current
SERVICE CENTER AGENT
Texas Tech Credit Union
12.2021 - 01.2023
Virtual teller
Texas Tech Credit Union
07.2020 - 12.2021
CAKE DECORATOR
Sam’s Club
10.2009 - 07.2020
High School Diploma -
Clovis High School
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