Tabitha Davis
Zephyrhills,FL
Summary
Hardworking employee with customer service background ,great multitasking in a professional setting and team work attitude , problem-solving, time management and organizational skills. Implements decisions to achieve both immediate and long-term goals. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Complex Sr Auto Adjuster
USAA Insurance
03.2022 - Current
- Processed new applications for auto insurance coverage according to established guidelines.
- Enhanced customer satisfaction by providing prompt, courteous, and knowledgeable service throughout the claim process.
- Developed strategies for handling high-risk claims while adhering to applicable laws.
- Identified fraudulent claims through investigations of suspicious behavior or discrepancies.
- Negotiated settlements with customers and lien holders paid out total loss settlements and obtained necessary documents to process titles for branding.
- Communicate with multiple team members, policyholders, claimants and witnesses by telephone, email, and written correspondence to gather facts of loss to aid in claim resolution.
- Coordinate benefits while applying applicable deductibles, co-insurance and out of pocket costs.
- Provide customer support to members, providers, billing departments and other insurance agency's regarding claims, appeals and eligibility.
Concierge/Senior Front Office Assistant
Palm Terrace Assisted Living Facility & Adult Daycare Center
09.2020 - 03.2022
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Entered work orders for housekeeping, pest control and maintenance issues.
- Directed incoming calls and messages to appropriate staff or residents.
- Handled mail and package deliveries, keeping items secure.
- Responsible to handling new hiring packets and interviewing process.
- Training for Market Manager position which included tours for new potential residents.
- Putting contract together for new residents and assisting with the walk through of signing contracts with new family's.
- Keeping documents for state requirements and guidelines in order and current for audits and inspections.
- Handle rent for residents along with vendor invoices keeping log in excel for monthly and yearly tracking.
Concierge
Discovery Village Senior Living
08.2019 - 12.2019
- Managed transportation arrangements for residents.
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Showed extreme professionalism and respect for personal privacy.
- Provided excellent service to customers
- Improved operations by finding workable solutions.
- Develop solutions to meet deadlines.
- Recognized by management for providing exceptional customer service.
Food and Nutrition Assistant
Polk County Public School District
11.2016 - 10.2017
- Responsible for charting temperatures and labeling food products
- Responsible for preparing and serving food to children
- Responsible for running computer during lunch and breakfast
- Responsible for handling money and teachers lounge
- Started training for potential manager position by dealing with the daily production printing out reports and filing
- Reduced food waste by closely monitoring inventory levels and implementing proper storage techniques.
- Enhanced food safety by maintaining a clean and organized kitchen, adhering to sanitation regulations.
Patient Care Coordinator/ Intake
Medicor Healthcare
11.2015 - 10.2016
- Received new referrals and entered into system, upload documents to patient files , faxing to Doctors, retrieve approvals
- Adhering to HIPPA Law
- Schedule physical therapy, occupational therapy, speech therapy
- Seeking approval from insurance companies and keeping all parties involved informed of what is going on with requested orders
- Responsible for working on invoices making sure they are matching up to an order to finish processing for payment
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Ancillary Specialist / T&T Diagnostics
MyMatrixx
03.2014 - 10.2015
- Processing invoices for payment
- Setting up diagnostics get all documents ready
- Creating orders and processing
- Schedule patient appointments
- Responsible for setting up transportation
- Developed strong client relationships through consistent communication and attentive service.
- Followed all company policies and procedures to deliver quality work.
Finacial Service Associate
Amscot Financial Services
02.2013 - 03.2014
- Financial Collections of Debts
- Suggestive Sales Debit Cards , Cash Advances
- Money Order , Cash Advance, and Western Union Money Transfers, Utility bills , Government Bills
- Printing out my daily operations reports
- Delivered high level of customer service
- Closing and counting down my money drawer
- Handling large amounts amount at one time for different transactions.
Certified Head Photo Specialists
Walgreens
10.2010 - 02.2013
- Making sure all outdated products are pulled and removed daily
- Cash reports daily
- Respecting the HIPPA Law on customer photos
- Checking in Vendors, Daily inventory counts
- Responsible to put up warehouse on truck day
- Performed opening and closing procedures to keep operations running smoothly.
- Updated tags, displays and signage for special promotions.
- Accepted and completed in-person and online orders for photographs and photo merchandise.
- Trained employees on proper procedures for handling money, printing photographs and restocking supplies.
Secretary Specialist/Supervisory Administrative Specialist
Zephyrhills Correctional Institution
12.2008 - 05.2010
- Calculated & enter production logs
- Preparing menus for each day
- Tracking sensitive items , caustic logs and temperature logs
- Tracking of inmate diets in the system
- Updating schedule sheets
- Complete inmate training files
- Perform weekly inventory on all food products and paper goods
- Maintained & organized office
- Supervised the inmates while in kitchen and dinning hall
- Improved office efficiency by streamlining administrative processes and implementing digital filing systems.
Administrative Assistant
Aramark /Zephyrhills Correctional Institution
04.2008 - 12.2008
- Checked in merchandise
- Entered all invoices & audit reports
- Sent weekly reports to home office
- Tracking sensitive items, caustic logs and temperature logs
- Updating employee schedule sheet
- Weekly inventory of food products and paper goods
- Assisted department head
- During the last few weeks I overseen the responsibility of running the department until the contract ended
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
K-3 Teacher/ Afterschool Daycare
Heritage Academy
05.2007 - 04.2008
- Taught K-3 students
- Tracked grades and learning developments of students
- Prepared daily reports and lesson
- Prepared disciplinary action reports
- Put together quarterly audits for the state inspectors
- Updated parents by explaining the developments of their child
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
Education
High School Diploma -
Central Christian Academy
05.2007
Skills
- Claims investigations
- Billing
- Bookkeeping
- Multi-line phone system
- Appointment Scheduling
- Multitasking
- Effective Communication
- Customer service expertise
- Problem-Solving
- Time Management
Timeline
Complex Sr Auto Adjuster
USAA Insurance
03.2022 - Current
Concierge/Senior Front Office Assistant
Palm Terrace Assisted Living Facility & Adult Daycare Center
09.2020 - 03.2022
Concierge
Discovery Village Senior Living
08.2019 - 12.2019
Food and Nutrition Assistant
Polk County Public School District
11.2016 - 10.2017
Patient Care Coordinator/ Intake
Medicor Healthcare
11.2015 - 10.2016
Ancillary Specialist / T&T Diagnostics
MyMatrixx
03.2014 - 10.2015
Finacial Service Associate
Amscot Financial Services
02.2013 - 03.2014
Certified Head Photo Specialists
Walgreens
10.2010 - 02.2013
Secretary Specialist/Supervisory Administrative Specialist
Zephyrhills Correctional Institution
12.2008 - 05.2010
Administrative Assistant
Aramark /Zephyrhills Correctional Institution
04.2008 - 12.2008
K-3 Teacher/ Afterschool Daycare
Heritage Academy
05.2007 - 04.2008
High School Diploma -
Central Christian Academy
Similar Profiles
Gwyneth VoigtGwyneth Voigt
Insurance Adjuster at USAA InsuranceInsurance Adjuster at USAA Insurance
Danielle MoraDanielle Mora
Licensed Claims Contact Center Rep at USAA InsuranceLicensed Claims Contact Center Rep at USAA Insurance
MCKENZEE HAMILTONMCKENZEE HAMILTON
General Lines Account Manager at USAA InsuranceGeneral Lines Account Manager at USAA Insurance
Zachary RodgersZachary Rodgers
Sales Professional at USAA InsuranceSales Professional at USAA Insurance
Kylie YoungKylie Young
Medical Assistant at Premier Heart & Vascular CenterMedical Assistant at Premier Heart & Vascular Center