Tabitha Deakin
Columbus,Ohio
Summary
Energetic multi-unit Operations Manager adept at overseeing cross-functional teams in fast-paced and dynamic environments. Expert in orchestrating effective change management processes and spearheading initiatives increasing efficiency and profitability. Results-focused, flexible and resilient in resolving issues.
Overview
15
15
years of professional experience
Work History
Regional Manager of Operations
National Veterinary Associates
10.2021 - 09.2023
- Led operations for 30 Luxury Pet Resorts within region exceeding $50M in revenue by directly supporting 4 multi-unit leaders, 60 indirect managers, and 1800+ employees
- Spearheaded process improvements, leading to enhanced efficiency and cost savings across various departments.
- Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels.
- Directed high-impact projects from conception to completion, consistently delivering on time and within budget constraints.
- Built high-performing teams by recruiting top talent and providing ongoing support through professional development programs.
- Reduced operational expenses by implementing cost-effective solutions in labor costs and proactively monitoring budgetary allocation.
- Increased team productivity by streamlining communication and implementing effective project management strategies.
- Led cross-functional teams to achieve company-wide goals, fostering culture of collaboration and innovation.
Senior Market Leader of Operations
National Veterinary Associates
03.2019 - 10.2021
- Developed and executed strategic plans for business growth, resulting in increased revenue across 12 Luxury Pet Resorts, 24 direct managers, and 500 indirect employees within Market.
- Increased team productivity by streamlining communication and implementing effective project management strategies.
- Collaborated with corporate leadership to implement change protocols and new process initiative launches
- Led cross-functional teams to achieve company-wide goals, fostering culture of collaboration and innovation.
- Captained and organized monthly cross-functional team leadership meetings targeting process improvements and streamlining team collaboration efforts across field team leaders
- Maintained team flexibility and embraced change to adapt within dynamic markets and leadership challenges.
- Conducted routine inspections to check quality and compliance with established specifications.
- Developed and updated tracking spreadsheets for process monitoring, site performance, and reporting.
- Spearheaded comprehensive $1MM Structural Expansion Planning and Development initiative increasing annual revenue production of service by 32%
Pet Resort Ambassador
National Veterinary Associates
11.2017 - 03.2019
- Supported acquired 8 Pet Resorts and team during acquisition process joining NVA Pet Resorts.
- Delivered high-quality training materials that effectively educated employees on new systems, processes, or policies resulting from acquisition to NVA.
- Enhanced company performance by conducting thorough analysis of current systems and recommending improvements.
- Designed post-adoption continuity plans to provide smooth operational resumption following initial transition process.
Senior General Manager
Pet Suites
11.2015 - 03.2019
- Led $5M district of 2 luxury pet resorts, four direct reports, and 75 indirect employees
- Leveraged data-driven insights to inform management decisions on resource allocation, staffing levels, and performance improvement initiatives.
- Promoted business strategy by implementing improvements based on guest feedback.
- Streamlined operational processes for increased efficiency, leading to significant cost savings and improved customer satisfaction.
- Developed and executed successful business strategies, driving growth in revenue and market share.
- Mentored and developed high-performing teams through effective coaching, feedback, and performance management.
- Evaluated market trends and competitor activities for informed decision-making on pricing strategies, product development opportunities, and overall business direction.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented innovative solutions to address complex business challenges, resulting in improved organizational effectiveness
General Manager
Pet Suites
06.2015 - 11.2015
- Led operational success of $2.3MM annually in sales with team of 1 manager and 30 employees.
- Completed Human Resource duties of hiring, retaining, terminating, scheduling and payroll.
- Managed diverse team of associates, fostering positive work environment and high employee satisfaction through engagement and servant leadership.
- Exemplified dedication to customer satisfaction and service excellence by promptly addressing conflicts and concerns, and empowering team members.
- Analyzed and audited invoices, budgets, petty cash accounts, retail and inventory.
Department Manager
Home Depot
08.2008 - 06.2015
- Empowered and guided dedicated team of 8 associates, cultivating safe and efficient work environment
- Analyzed weekly sales records, facilitating data-driven insights for optimized future strategies
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Maintained professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
Education
Bachelor of Arts - Sociology
Purdue University
West Lafayette, IN05.2013
Skills
- P&L Management
- Multi-Unit Management
- Strategic Planning & Execution
- Process Optimization
- Budgeting & Forecasting
- Change Management
- New Business Development
- Recruiting & Training
- Team Culture & Engagement
- Quality Assurance Controls
- Expense Control
- Inventory Control
- Project Implementation
- Cross-functional Coordination
Websites
Timeline
Regional Manager of Operations
National Veterinary Associates
10.2021 - 09.2023
Senior Market Leader of Operations
National Veterinary Associates
03.2019 - 10.2021
Pet Resort Ambassador
National Veterinary Associates
11.2017 - 03.2019
Senior General Manager
Pet Suites
11.2015 - 03.2019
General Manager
Pet Suites
06.2015 - 11.2015
Department Manager
Home Depot
08.2008 - 06.2015
Bachelor of Arts - Sociology
Purdue University
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