Tabitha Dine
Syracuse ,NY
Summary
Dedicated Disability Support Worker at Resource Center for Independent Living, skilled in promoting independence and personal growth. Expert in documentation and client confidentiality, I effectively advocate for client rights while enhancing community engagement through organized activities. My problem-solving abilities and flexible schedule ensure optimal support for clients' needs.
Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.
Overview
9
9
years of professional experience
Work History
Disability Support Worker
Resource Center for Independent Living
Syracuse, NY
09.2023 - Current
- Assisted clients with daily living activities, promoting independence and personal growth.
- Collaborated with healthcare professionals to develop and implement individualized support plans.
- Maintained accurate documentation of client progress and service delivery in compliance with regulations.
- Facilitated communication between clients and their families, enhancing support networks.
- Advocated for client rights, ensuring access to resources and community services.
- Organized recreational activities that fostered social interaction among clients, enhancing community engagement.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Conducted regular assessments of client needs to identify potential areas of growth or improvement within their care plan structure.
Medical Receptionist
Compassionate Family Medicine
Syracuse, NY
06.2020 - 03.2024
- Managed patient scheduling using electronic health record systems to optimize appointment flow.
- Verified and updated patient information for accuracy and compliance with privacy regulations.
- Assisted patients in navigating insurance processes, enhancing their understanding of coverage options.
- Coordinated communication between medical staff and patients to ensure timely responses to inquiries.
- Processed patient intake forms efficiently, streamlining check-in procedures for improved service delivery.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Customer Service Representative
Medtronics, Inc.
Syracuse, NY
06.2017 - 11.2021
- Assisted customers with product inquiries and order status updates.
- Resolved customer complaints effectively to enhance satisfaction levels.
- Processed orders and returns using company-specific software systems.
- Collaborated with team members to improve service response times.
- Documented customer interactions accurately for future reference and analysis.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Solvay High School
Syracuse, NY06.2018
Skills
- Daily living assistance
- Problem-solving
- Housekeeping and meal preparation
- Personal care
- Independent living support
- Documentation skills
- Disability awareness
- Client confidentiality
- Computer skills
- Flexible schedule
- Positive reinforcement
- Appointment management
- Home healthcare services
- Time management
Timeline
Disability Support Worker
Resource Center for Independent Living
09.2023 - Current
Medical Receptionist
Compassionate Family Medicine
06.2020 - 03.2024
Customer Service Representative
Medtronics, Inc.
06.2017 - 11.2021
High School Diploma -
Solvay High School