Summary
Overview
Work History
Education
Skills
Timeline
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Tabitha Dobie

Tabitha Dobie

DeKalb,IL

Summary

Results - focused Financial Services expert recognized for first-rate customer service and a reputation for revitalizing underperforming operations. Constructed leadership techniques to strengthen the professional development of team members and instill an enthusiastic commitment to organizational goals. Spearhead successful execution of all safety, security, quality, and financial policies.

Overview

17
17
years of professional experience

Work History

Financial Services Representative

Lending Solutions Inc
Elgin, IL
08.2014 - Current
  • Ensure data accuracy and appropriate resolutions in response to all customer inquiries.
  • Produced team building projects to increase moral and company cohesion.
  • Achieved and maintained overall call quality of 95% or above.
  • Technical support for third party platforms.
  • Worked with team lead to resolve data entry problems, improve operations and provide exceptional customer service.
  • Maintained policies, procedures and rules to ensure PCI compliance.

Customer Service Supervisor

CVS Pharmacy
DeKalb, IL
07.2012 - 08.2014
  • Administered office administration tasks which included documentation management.
  • Increased the overall Customer Experience ranking.
  • Ranked in top 10% for best company-wide customer service.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Organized office materials to help managers prepare for daily instruction and projects.

Customer Service Supervisor

Burlington Coat Factory
Naperville, IL
10.2011 - 05.2012
  • Coordinated front-end operations to ensure friendly and efficient checkout transactions.
  • Formulated communication procedures; enhanced employee/manager relations.
  • Promoted to Supervisor to direct performance of 20+ personnel.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.

Bakery Associate/Remodel Assistant/ICS Associate/Cashier

Wal-Mart
DeKalb, IL
03.2008 - 03.2010
  • Maintained world-class customer service, sanitation, and safety regulations.
  • Advanced to increasingly responsible positions within multi-billion dollar company.
  • Appointed team leader during store remodeling projects.
  • Cross-trained for several departmental functions within first year of employ.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

Bachelor of Arts - Elementary Education

Judson University
Elgin, IL
05.2023

Skills

  • MS Office & Technical Support
  • Customer Satisfaction
  • Staff Training/Leadership
  • Cost Control & Budgeting
  • Budgeting
  • Conflict Resolution
  • Cost Control
  • Client
  • Customer relations
  • Customer Satisfaction
  • Customer service
  • Documentation
  • Staff Training
  • Team building
  • Leadership
  • Team leader
  • MS Office
  • Office administration
  • Process Improvement
  • Quality assurance
  • Safety
  • Supervisor
  • Technical support
  • Faculty support
  • Customer/Client relations
  • Effective time management
  • Conflict resolution
  • Technological instruction

Timeline

Financial Services Representative

Lending Solutions Inc
08.2014 - Current

Customer Service Supervisor

CVS Pharmacy
07.2012 - 08.2014

Customer Service Supervisor

Burlington Coat Factory
10.2011 - 05.2012

Bakery Associate/Remodel Assistant/ICS Associate/Cashier

Wal-Mart
03.2008 - 03.2010

Bachelor of Arts - Elementary Education

Judson University

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