Tabitha Doubleday
Banker
Glendale,AZ
Summary
Knowledgeable banking professional with solid foundation in banking operations and customer service. Proven track record in facilitating seamless financial transactions and maintaining client relationships. Demonstrated ability in problem-solving and handling confidential information with utmost integrity.
Overview
8
8
years of professional experience
Work History
Associate Banker
Chase Bank
08.2022 - Current
- Provide exceptional customer service, assisting clients with transactions, account management, and financial products.
- Being an OSAT leader at the branch level to lead by example for my team members.
- As a vault custodian, managing balancing and cash shipments in and out.
- Educate customers on banking products and services to enhance their financial well-being.
- Collaborate with team members to optimize workflow and improve customer satisfaction.
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Balanced teller drawers and ATM cash.
- Supported branch management with administrative tasks such as scheduling appointments, generating reports, and maintaining office supplies inventory.
- Mentored new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team
CSR/Personal Banker
CenBank
09.2019 - 07.2022
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with deposit account openings, safe deposit boxes and debit card processing.
- Investigated and resolved fraudulent charges, ensuring client security and trust.
- Conducted financial transactions, including deposits, withdrawals, and account inquires.
- Trained new hire tellers and provided ongoing support for technical and procedural issues.
- Maintained compliance with banking regulations, internal controls and security policies.
Lead Direct Care Staff Member
Alliance HealthCare Services
03.2017 - 09.2019
- Conducted regular assessments of client progress, adjusting care plan as needed to maximize results.
- Promoted a safe and comfortable environment for client, resulting in increased trust and rapport.
- Provided daily care for a special needs child, coordinating medical appointments nd therapies.
- Managed household responsibilities, ensuring a structured and supportive environment.
- Assisted with all activities of daily living, such as bathing, dressing, feeding, etc.
- Planned all outings and events.
- Inventory and stock orders.
Education
GED -
Iowa Central Community College
Fort Dodge, IA01-2007
Skills
- Customer Service & Relationship Management
- Fraud Detection & Prevention
- Cash Handling & Transaction Processing
- Banking Compliance & Regulations
- Problem-Solving & Critical Thinking
- Strong Organizational & Multitasking Abilities
- Strength in Team Work & Unity
- Recordkeeping requirements
- Team coaching and training
Timeline
Associate Banker
Chase Bank
08.2022 - Current
CSR/Personal Banker
CenBank
09.2019 - 07.2022
Lead Direct Care Staff Member
Alliance HealthCare Services
03.2017 - 09.2019
GED -
Iowa Central Community College
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