Tabitha Dustin
Help Desk/Desktop Support Technician
Viroqua,WI
Summary
Enthusiastic Help Desk Technician eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Windows based systems and training in Network Administration. Motivated to learn, grow and excel in IT!
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Help Desk Technician
MacDonald & Owen
West Salem, WI
09.2022 - 10.2022
- Provided basic end-user troubleshooting and desktop support for 250 end-users.
- Configured hardware, devices and software to set up work stations for employees.
- Documented support interactions for future reference.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Configured hardware and granted system permissions to new employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
Brand Ambassador/Product Marketing Specialist
Independent Contractor - Self Employed
Multiple Cities, WI
08.2015 - 09.2022
- Increased brand awareness of over 30 different brands through event marketing, demonstrations, sales and brand promotion.
- Served as field manager and team lead during events
- Engaged consumers and communicated key brand messaging through demonstration
- Used effective troubleshooting to resolve technical issues with equipment
- Increased brand recognition in target audience through creative promotions and marketing campaigns.
- Developed recap reports to communicate competition trends, product introductions and new promotions
- Executed over 100 brand activations to standards and with professionalism
- Acted as face of brand at retail events and sampling opportunities at multiple locations
Syndicated Merchandiser
Companies
Onalaska, WI
06.2019 - 05.2022
- Efficiently set-up and configured tech devices for customer demonstration
- Inspected merchandise for quality and arranged proper display location on floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Planned and scheduled projects and directly performed installations.
- Built rapport with store management and staff through effective communication regarding tasks, activities, and objectives
Market Assistant
TNG Retail Services
Atlanta, GA
01.2020 - 03.2021
- Trained new hires within assigned market
- Documented and maintained accurate mileage and travel expense logs
- Effectively communicated with clients and staff to produce desired outcomes
- Displayed merchandise by arranging in appealing ways to boost sales.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Effectively located merchandise across various stores to address customer needs
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
Education
Associate of Applied Science - Cybersecurity & Network Administration
Western Technical College
La Crosse, WI 09.2020 - 04.2022
Skills
Network Infrastructure Monitoring
Remote System Analysis
Data recovery
Technical issues analysis
Application support
Desktop support
TCP/IP
Excellent Communication
Problem-Solving
Technical documents comprehension
Customer service expert
Support Ticket System Management
Technical Support Triage
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Help Desk Technician
MacDonald & Owen
09.2022 - 10.2022
Associate of Applied Science - Cybersecurity & Network Administration
Western Technical College
09.2020 - 04.2022
Market Assistant
TNG Retail Services
01.2020 - 03.2021
Syndicated Merchandiser
Companies
06.2019 - 05.2022
Brand Ambassador/Product Marketing Specialist
Independent Contractor - Self Employed
08.2015 - 09.2022
Community Involvement
- Trained Peer Mentor, Mentor Collective, Western Technical College 2021-2022