Performance-driven Operations specialist with more than 10 years of experience aligning systems with business best practices, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams in multiple departments. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Hi, I’m
Tabitha Eneboe
Director of Operations
Mesa ,AZ
Summary
Overview
20
years of professional experience
3
Certificates
Work History
Diamondback Service Pros., LLC
Director of Operations
04.2023 - Current
Job overview
- Developed systems, best practices and procedures to improve operational quality and team efficiency for all departments.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth. Current growth trajectory is on target for 210% over 2022 (increase of over $3mil) with a strategic goal of 55% set for 2024.
- Managed day-to-day production activities in accordance with business objectives both in the field and administratively for several different partnerships with an average oversight of 50 projects simultaneously with more than 25 employees and subcontractors.
- Development of social media marketing platforms including website, Facebook, Instagram, Google Business and YELP.
- Created structures for maintaining OSHA, AZ ROC and Commercial Insurance compliance.
- Fabricate all Human Resources processes and documents such as hiring/onboarding processes and creation of Employee Handbook, equipment checkout agreements, company holidays, offer letters and contracts for vendors and subcontractors.
- Procurement of all materials and supplies required for projects and office efficiency.
- Worked closely with business accountant and CPA to maintain all company finances including P&L's, Balance Sheets, appropriate cash flow along with State and Federal payroll and tax compliance.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Mentored and coached team members to foster productive and engaging work environment.
Bizsmart Insurance Group LLC
Vice President of Agency Operations
02.2018 - 04.2023
Job overview
- Increased boutique commercial lines Agency's growth more than 550% over (5) years through collaboration with sales, service and marketing departments. Exceeding all annual Agency growth goals and maintaining Elite rankings with all Agency carriers. Agency currently has over $11 million is policy premium and on target to hit $1 million in Agency revenue by end of 2022.
- Created and implemented all Agency SOP's in both service and production departments to ensure maximum productivity while maintaining compliance with all state and carrier regulations.
- Developed and implemented "proprietary methods" for producers to mine data and approach commercial markets. In collaboration with Sandler Sales Institutes (18) month sales training program and proprietary in Agency training methods, we are able to take brand new producers with no insurance experience to $100,000 revenue producers within their first (18) months.
- Identified opportunities to improve business process flows and overall departmental productivity as Agency grew.
- Hired and managed all employees (service and production) to maximize productivity while training staff on best practices, protocols, carrier products- new and existing, and Arizona insurance regulation compliance.
- Established performance goals for each team member by using monthly, quarterly and annual reviews. Provided methods for reaching personal goals and Agency milestones while fostering growth in their specialty. Developed and implemented individualized strategies to improve on areas where need for improvement was identified.
- Chosen for and attended several Agency Council Meetings and Chairman Conferences nationally for both Regional and National carriers to identify carrier strengths and weaknesses from an Agency perspective, then strategizing with these carriers on how improve where necessary.
- Attended meetings with current and potential carriers and clients, promoting Agency brand and building rapport with prospects and partners.
- Platinum Sponsor and Committee Member of the Titan 100 for Arizona's inaugural 2022-2023 year, highlighting and working directly with Arizona's 100 top C-Level Executives all with Arizona based businesses.
- Quote all new Agency prospects via online carrier portals or ACORD submission- both personal and commercial lines. Discuss/negotiate risks with underwriters, identifying and closing any potential gaps in coverage and applying credits applicable optimizing producers chances of binding prospects. Agency currently has an 80% close ratio with 90% retention ratio with our 2021 loss ratio at less than 30% with all carriers.
- Oversight of all service/administrative tasks such as Client Questions/Education, Certificates of Insurance (vendor compliance), Policy Changes, Activities, Billing, Audits, Carrier Downloads, Renewals, etc. while protecting Agency's E&O.
- Maintained all required CE hours for Arizona Department of Insurance licensing requirements.
Foresight Insurance LLC
Commercial Insurance Account Manager
10.2015 - 02.2018
Job overview
- Managed over 150 high revenue commercial accounts for an independent brokerage. Responsibilities included but were not limited to: Certificates of Insurance, processing renewals, change requests, cancellations and reinstatements, billing, audits, etc.
- Wrote and managed all personal lines accounts (auto, home, and life) with Regional and National carriers without use of online rater.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Met with carriers to learn more about their commercial markets, products, forms and endorsements and how to integrate their products with our current clientele.
- Met with customers to provide information about available products and policies.
- Finalized sales and collected necessary deposits and all posting binding procedures.
- Conducted annual reviews of existing policies, identified potential gaps in coverage and brought it to the Agency Principals attention to address with the insured during their renewal meetings.
State Farm, Tol Graves Agency
Licensed Insurance Agent
05.2014 - 09.2015
Job overview
- Inbound sales for all State Farm products including home, auto, life and health.
- Rounded out current 2500 households with additional State Farm products.
- Calculated quotes and educated potential clients on insurance options.
- Obtained underwriting approval by completing application for coverage.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Maintained all service responsibilities such as policy changes, billing, cancellations and reinstatements.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
American Income Life Insurance Company
Licensed Life Insurance Agent
11.2012 - 05.2014
Job overview
- Commission based life insurance sales position selling products specific to A.I.L Whole Life and Term Life policies. This position was widely cold calling and door knocking Arizona wide. Focus on territories outside of Metro Phoenix such as Bullhead City, Eloy, Arizona City and Tucson to yield better results.
- Established personal book of business while recruiting new life agents for my team and training them on company's processes.
- Maintained high standards of customer service by building relationships with clients.
- Provided coverage option information to assist clients in protecting assets using American Income Life's Needs Analysis programs.
- Obtained underwriting approval by completing application for coverage.
- Maintained all HIPPA regulations in regards to all sensitive data received during application process.
Education
Kaplan UniversityOnline
from Paralegal Studies
University Overview
- Dean's List - May 2012
- I attended Kaplan University online 2012-2015; however, left the program a couple credits shy and did not complete my degree in Paralegal Studies as my career focus shifted to Insurance.
Skills
- Customer Service and Client Advocacy
- Business Development including Profit Objectives, Market Research & Talent Acquisition
- Business Best Practices- Development & Enforcement
- Executive Leadership & Management
- Media Relations
- Excellent and Effective Communicator (verbal & written)
- Customer Prospecting, Sales and Marketing with Industry Expertise
- Microsoft Office (all programs)
- Process Improvement using Industry Best Practices
- Strategic Planning & Critical Thinking
- CRM Software- Applied EPIC, Forms Boss, Pipedrive
- FSM Software- FieldPulse
- AP/AR & Payroll Software- Billcom, ADP, Quickbooks
- Loss Control
- Negotiation
- Insurance Policy Processing- new and renewal
- Interpersonal Skills
- Operational Efficiency and Safety
Certification
- Arizona Licensed Insurance Producer: NPN 16832280 - Life, Accident & Health or Sickness 11/2012-08/2024
- Arizona Licensed Insurance Producer: NPN 16832280 - Property & Casualty 06/2014-08/2024
- QCLS- Qualified Commercial Lines Specialist Designation, Total CSR- 07/2022
- Certified Emergency Medical Tech 1, Irwindale AMR - 10/2003
- Certified Medical Receptionist, Monrovia Regional Occupational Program - 06/2003
- Certified Medical Assistant, Monrovia Regional Occupational Program - 06/2003
Timeline
Director of Operations
Diamondback Service Pros., LLC
04.2023 - Current
Vice President of Agency Operations
Bizsmart Insurance Group LLC
02.2018 - 04.2023
Commercial Insurance Account Manager
Foresight Insurance LLC
10.2015 - 02.2018
Licensed Insurance Agent
State Farm, Tol Graves Agency
05.2014 - 09.2015
Licensed Life Insurance Agent
American Income Life Insurance Company
11.2012 - 05.2014
Kaplan University
from Paralegal Studies
Affiliations
Affiliations
- Arizona Titan 100
- Secura Insurance Agency Council
- Pekin Insurance Chairman Council
- Liberty Mutual Insurance Agency Council
- WIISE- Women In Insurance Sharing Empowerment
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