Microsoft
Hi, I’m
Tabitha Fairchild
Wichita,KS
It is never too late to be what you might have been.
George Eliot
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive assistance. Able to express guidelines to manage telephone calls, emails, letters and in-person requests for assistance.
Overview
20
years of professional experience
1
Language
Work History
Kansas Legal ServicesWichita, KS
Legal Intake Specialist
05.2021 - 06.2024
Job overview
- Handled inbound calls focused on providing legal assistance and facilitating data gathering.
- Collected relevant data from prospective clients, such as background information, case details, and contact particulars.
- Assisted in scheduling appointments between attorneys and clients as needed.
- Assisted in the screening of potential clients to determine if their legal matter falls within the scope of services provided by the firm.
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
FLEETCORWichita, KS
Hotel Account Manager
10.2020 - 03.2021
Job overview
- Provided customer support to hotels in the CLC network regarding billing and services.
- Negotiated contracts with hotels to add them to the CLC network
- Communication with hotels and management companies via phone and email exchanges
- Followed up with hotel networks in regard to billing and payment services.
BEST WESTERN INTERNATIONALPhoenix, AZ
Customer Service
07.2019 - 03.2020
Job overview
- Assisted customers in enrolling for hotel loyalty programs and furnished information regarding primary advantages.
- Delivered excellent customer service by addressing inquiries and fulfilling customer requests
- Managed and addressed comments, posts, and queries from diverse sources with the support of a CSR Lead
- Developed innovative approaches to problem-solving based on evaluation of customer information resulting in consistent delivery of exceptional service quality.
- Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions
- Coordinated timely responses to online customer communication and researched complex issues
- Entered customer interaction details in customer care files to track requests, document problems and record solutions offered
- Cultivated enduring customer loyalty by consistently delivering exceptional service and ensuring accurate delivery of order, account, and service information.
- Utilized efficient problem-solving techniques to handle customer complaints, resulting in increased satisfaction levels.
AEROTEK MAY
Customer Service Rep
01.2018 - 07.2019
Job overview
- Cultivated customer loyalty, promoted repeat customers and improved sales
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service
- Answered approximately 100 phone calls and emails regarding customers inquires, concerns and complaints per day.
Teletech HoldingsPhoenix, AZ
Customer Service Rep
04.2017 - 01.2018
Job overview
- Answered constant flow of customer calls with up to 50 calls in queue per minute
- Recommended Rodan & Fields to customers, thoroughly explaining details
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Answered customer telephone calls promptly to avoid on-hold wait times
- Educated customers on promotions to enhance sales
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
Education
Kaplan UniversitySan Diego, CA
Certificate of Nursing Completion from Nursing
09-2003
Ramona High SchoolRamona, CA
High School Diploma
06-1997
Skills
- Client Confidentiality
- Intake Process Management
- Records Management
- Troubleshooting complex problems
- Data Entry
- Information Security
- Inbound and Outbound Calling
- Appointment Scheduling
Timeline
Legal Intake Specialist
Kansas Legal Services
05.2021 - 06.2024
Hotel Account Manager
FLEETCOR
10.2020 - 03.2021
Customer Service
BEST WESTERN INTERNATIONAL
07.2019 - 03.2020
Customer Service Rep
AEROTEK MAY
01.2018 - 07.2019
Customer Service Rep
Teletech Holdings
04.2017 - 01.2018
Kaplan University
Certificate of Nursing Completion from Nursing
Ramona High School
High School Diploma
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementHealthcare benefitsCompany CultureSoftware
Interests
Reading
Art/Crafts
Exploring & Travel
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