Tabitha Felton
Boise,ID
Summary
Experienced and detail-oriented Chiropractic Billing and Office Manager with over 7 years of hands-on expertise in healthcare administration, insurance billing, and patient coordination within chiropractic settings. Proven track record of improving office efficiency, ensuring accurate and timely insurance claim submissions, managing accounts receivable, and maintaining compliance with Medicare and private payer regulations. Skilled in staff supervision, scheduling, and implementing streamlined processes to enhance patient satisfaction and maximize revenue. Adept with EHR systems and billing software, including ChiroTouch and Office Ally. Dedicated to supporting chiropractic practices through strong leadership, financial accuracy, and exceptional organizational skills.
Overview
10
10
years of professional experience
Work History
Office/Billing manager
Life Chiropractic Center-boise
07.2018 - Current
- Oversee daily billing operations for chiropractic services, ensuring accurate and timely claims submission.
- Verify patient insurance benefits, eligibility, and coverage for chiropractic treatments.
- Process and submit insurance claims (electronic and paper) to Medicare, Medicaid, and private payers.
- Post insurance and patient payments, adjustments, and refunds in the practice management system.
- Manage accounts receivable, follow up on unpaid or denied claims, and initiate appeals when necessary.
- Prepare and review patient statements, handle billing inquiries, and assist with payment arrangements.
- Maintain compliance with HIPAA, Medicare, and chiropractic-specific billing regulations.
- Train and supervise billing staff, assigning daily tasks and monitoring performance.
- Generate weekly, monthly, and quarterly financial and productivity reports for practice owners.
- Work closely with providers and staff to ensure correct coding (CPT, ICD-10) and documentation for services rendered.
- Implement updates to billing procedures in response to payer policy changes or regulatory requirements.
- Monitor and reconcile patient and insurance accounts to ensure financial accuracy.
- Coordinate with front desk staff to streamline patient check-in/check-out and billing workflows.
Nanny to special needs children
01.2018 - 07.2018
- As a nanny of special needs children, I cared for an 11-month-old and a 4-year-old with autism. Drove both children to therapy appointments, helped with daily activities, utilized calming techniques with 4-year-old. Organized activities to enhance growth and motor skills.
Receptionist
Aquarium of Boise
04.2015 - 01.2018
- I answered phones, scheduled tours, kept track of inventory, took payments, created office forms, created events, performed office tasks.
Education
Graduate -
Capital High School
Skills
- Interpersonal
- Coachable/trainable
- Team Player
- Self-motivated
- Dependable Flexible
- Multi-tasking
- Positive personality
Timeline
Office/Billing manager
Life Chiropractic Center-boise
07.2018 - Current
Nanny to special needs children
01.2018 - 07.2018
Receptionist
Aquarium of Boise
04.2015 - 01.2018
Graduate -
Capital High School
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