Summary
Work History
Education
Timeline
Generic

TABITHA FERREL

Summary

I am a thoughtful and forward-thinking leader who motivates others through authenticity, clarity, and example. I prioritize people – both employees and customers – by creating a culture rooted in trust, growth, and psychological safety. I embrace change with adaptability and critical thinking, using sound judgement to navigate challenges and drive measurable outcomes. Known for nurturing talent and fostering strong relationships, I lead with purpose, empower others to grow, take initiative, and deliver with confidence – even in times of uncertainty.

Work History

Medicare Claim Specialist

All States
  • Create standardized templates, formal letters, and SCP language, improving daily workflow efficiency and enabling handlers to respond to customer needs with clarity and consistency.
  • Identify efficiencies in existing processes and proactively develop recommendations that lead to streamlined workflows and reduce processing time, demonstrating adaptability with proactive and forward thinking.
  • Provide coaching and training to new and existing team members, foster confidence and competence while providing a culture of connection, growth, and high performance.

Total Loss Team Manager

FL, KY, LA, NC, NM, RI, WV
  • Coach, encourage, and develop a team of 10–12 handlers to ensure quick, accurate, and quality resolutions of claims, ensuring a high-quality work product while cultivating empathy and passion for a remarkable customer experience that surpasses customer expectations.
  • Nurture handlers’ potential continuously by giving direct reports chances to advance and hone new abilities.
  • Advocate business unit goals and objectives, ensuring alignment with broader claims functional goals and rewarding and recognizing employees to reinforce behavior that ensures service excellence.
  • Promote culture committed to identifying process efficiencies to continuously improve how work is completed. Analyze any problematic tasks/complaints and take steps to avoid recurrence, appropriately escalate concerns as needed.
  • Demonstrate empathetic and relationship-centered leadership, cultivating a supportive team culture rooted in trust, open communication, and mutual respect.

Injury Claim Specialist

Florida Specialty Injury Unit
  • Conduct extensive and detailed investigations on a caseload consisting of potentially suspicious losses that are predominantly of high-complexity, high risk and/or high exposure to determine compensability of claims by leveraging critical thinking, desktop investigative tools, in-depth interviews, analysis, and vendors.
  • Collaborate effectively with internal and external stakeholders including existing policyholders, the business community, and government agencies. Evaluate and ensure resolutions meet company objectives, service agreements and relevant requirements. Make disposition recommendations and manage and execute litigation strategy.

PIP/MPC Claim Specialist

MI, IA, IL, MA, MN
  • Serve as a multi-departmental subject matter expert and primary resource for E2 PIP/MPC Tier 1 and 2 demand pool handlers, management, and legal personnel.
  • Monitor and analyze medical provider performance, identifying root causes of technical and non-technical issues to mitigate financial and operational risks.
  • Advocate and implement a culture of continuous process improvement by identifying efficiencies and enhancing work completion methods.
  • Lead coaching and performance development initiatives for incoming E2/T2 employees through formal training, ongoing mentoring, and routine one-on-one feedback sessions to ensure accuracy, engagement, and efficiency.
  • Manage and foster the Michigan Medicare Team project by enforcing consistent procedures, assessing financial risk, and recommending actionable solutions.
  • Collaborate on the Michigan MCCA Team project, contributing to the recovery of $110 million for State Farm.
  • Handle out-of-state special assignments demonstrating proficiency in ECS technology and virtual collaboration across projects in IN, MD, FL, and Canada.


Education

CPCU and AIC -

MBA - Insurance Concentration

BA - Criminal Justice

Timeline

Medicare Claim Specialist

All States

Injury Claim Specialist

Florida Specialty Injury Unit

MBA - Insurance Concentration

Total Loss Team Manager

FL, KY, LA, NC, NM, RI, WV

PIP/MPC Claim Specialist

MI, IA, IL, MA, MN

CPCU and AIC -

BA - Criminal Justice

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TABITHA FERREL