Tabitha Formella
Ocala,FL
Summary
Highly-motivated employee with desire to take on new challenges. 23 years of customer service with a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills while exceeding the customers expectations.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Nationwide
Ocala, FL
06.2023 - Current
- Maintain detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provide customer service by answering inquiries and providing accurate information regarding insurance policies.
- Maintain records of client communications and transactions.
- Collaborate with management team members to develop strategies for improving customer satisfaction levels.
- Ask probing questions and offered solutions to resolve customer issues.
- Attended training and educational seminars to enhance knowledge and credentials.
- Built trust through open and interactive communication to earn positive customer feedback.
- Assist claimants, providers and clients with problems or questions regarding claims.
- Assist new and current policyholders with processing claims.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Independent Associate
Truvy
01.2018 - 06.2023
- Answered customer questions and provided store information.
- Built and maintained relationships with peers and upper management to drive team success.
- Supported management team to facilitate task completion and meet performance goals.
- Communicated clearly with customers in person and via telephone, driving positive experiences.
- Investigated and resolved issues to drive better service for customers and employees.
- Promoted sales initiatives to support company brand.
- Gathered data to incorporate into reports and presentations.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Recommended merchandise to customers based on needs and preferences.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Bagged or packaged purchases and wrapped gifts.
- Described merchandise and explained use, operation and care.
- Maintained records related to sales for store management.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Customer Service Sales Clerk
Kangaroo Express
Belleview, FL
04.2014 - 05.2015
- Listened to customer requests and asked questions to provide effective solutions.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Learned roles of other departments to provide coverage and keep store operational.
- Used suggestive selling techniques to promote add-on sales.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Education
High School Diploma -
Williston High School
Williston, FL05.2003
Skills
- Attention to Detail
- Creative Problem Solving
- Reliable and Punctual
- Relationship Building
- Record and File Management
- Decision Making
- Result Interpretation
- Practice Management
- Excellent Written and Verbal Communication
Highlights
- Demonstrated talent for cultivating strong business relationships and integrating a client-focused work ethic with proactive problem solving strengths.
- Established track record of providing high-level support in driving continuous improvements and guiding top performing teams in an inclusive environment.
- Experienced in planning and managing daily functions, developing budgets, evaluating marketing capabilities, and improving efficiency to maintain the highest level of standards and ensure consistent growth.
- Leader, mentor, and coordinator with excellent communication, planning, and organizational skills.
- Proven ability to meet deadlines without compromising accuracy, service quality, and attention to detail.
Timeline
Customer Service Representative
Nationwide
06.2023 - Current
Independent Associate
Truvy
01.2018 - 06.2023
Customer Service Sales Clerk
Kangaroo Express
04.2014 - 05.2015
High School Diploma -
Williston High School