Summary
Overview
Work History
Education
Skills
Timeline
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Tabitha Grissom

Charlotte,TN

Summary

Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management. Goal-oriented team manager commended for first-rate leadership, communication and multitasking abilities. Well-versed in implementing team objectives and goals and mediating interpersonal issues. Offering several years of hands-on experience overseeing daily operations and guiding team members toward achieving goals. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule, and personnel management.

Overview

4
4
years of professional experience

Work History

Team Leader Manager

Bargain Hunt
Dickson, TN
10.2023 - Current
  • Assigned and monitored daily tasks for team members.
  • Provided guidance, coaching, and feedback to team members.
  • Organized team meetings to discuss progress and challenges.
  • Developed strategies to increase productivity and efficiency of the team.
  • Implemented new processes and procedures as needed.
  • Created and maintained a positive work environment for employees.
  • Maintained records of employee performance reviews.
  • Resolved conflicts between team members in a timely manner.
  • Ensured compliance with company policies and regulations.
  • Recruited, trained, and supervised new staff members.
  • Conducted regular performance appraisals for all team members.
  • Analyzed data trends to identify opportunities for improvement.
  • Facilitated communication between senior management and staff.
  • Fostered positive employee relationships through communication, training, and development coaching.
  • Oversaw daily workloads and workflow for smooth operations.
  • Motivated team members to consistently achieve or exceed performance expectations.
  • Coached team for success by using corrective action processes.
  • Delegated work assignments and prioritized tasks.

Front Desk Receptionist

Hilton Hotels Corporation
Ashland City, TN
04.2023 - 09.2023
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Monitored visitor access control systems including issuing identification badges when necessary.

Lead Pawnbroker

Southern Gun & Pawn
Dickson, TN
04.2020 - 03.2023
  • Developed and implemented procedures to ensure compliance with regulations and laws governing pawnbroking.
  • Provided leadership, motivation and guidance to team members in order to achieve company goals.
  • Conducted loan evaluations on items presented for collateralized loans or purchases.
  • Assisted customers with the selection of products based on their needs and preferences.
  • Monitored daily operations of the store including cash management, customer service, sales, inventory control, security systems and staff scheduling.
  • Maintained accurate records of all transactions including loan terms, interest rates and payments due dates.
  • Resolved customer complaints in a professional manner while ensuring a positive customer experience.
  • Reviewed legal documents pertaining to pawnbroking agreements prior to execution by customers.

Education

High School Diploma -

Chatham County High School
Ashland City, TN

Skills

  • Industry Expertise
  • Stakeholder Management
  • Workload Management
  • Remote Team Management
  • Meeting facilitation
  • Agility drills
  • Performance Coaching
  • Employee Scheduling
  • Succession Planning
  • Corporate Governance
  • Workforce Planning
  • Operational Excellence
  • Customer Service
  • Policy administration
  • Schedule Management
  • Business Administration
  • Staff Management
  • Revenue Forecasting
  • Positive Attitude
  • Problem-solving aptitude
  • Task Prioritization
  • Financial Management

Timeline

Team Leader Manager

Bargain Hunt
10.2023 - Current

Front Desk Receptionist

Hilton Hotels Corporation
04.2023 - 09.2023

Lead Pawnbroker

Southern Gun & Pawn
04.2020 - 03.2023

High School Diploma -

Chatham County High School

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Tabitha Grissom