Dynamic management and customer service professional with over 15 years of experience specializing in customer conflict resolution and effective leadership. Recognized for a strong work ethic, dedication, and commitment to continuous learning while fostering an environment that prioritizes customer satisfaction and loyalty. Organized and collaborative, with a focus on contributing positively to team success. Eager to leverage expertise and a proactive approach in a new opportunity, ensuring that both the team and customers feel valued and supported.
Hi, I’m
Tabitha Hales
Greenwood,L
Summary
Overview
20
years of professional experience
Work History
Plantation Inn
General manager
Job overview
- Managed inventory, payroll, scheduling, interviewing, hiring, and termination processes.
- Formulated policies and procedures to streamline operations.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced operational risks while organizing data to forecast performance trends.
- Assisted in recruiting, hiring and training of team members.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
SONIC DRIVE-IN
General Manager
02.2019 - Current
Job overview
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced operational risks while organizing data to forecast performance trends.
- Assisted in recruiting, hiring and training of team members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Denny's
Employee trainer
12.2013 - 01.2017
Job overview
- Conducted comprehensive training sessions for new hires.
- Reached out to managers and team leaders to source requirements for training and identify needs.
- Produced detailed training reports to comprehensively assess employee performance.
- Prepared and updated training handouts, manuals and digital tutorials.
- Led regular workshops focused on helping employees stay up to date on industry best practices.
- Built and maintained professional relationships with vendors and suppliers.
- Trained and mentored Number new personnel hired to fulfill various roles.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Facilitated virtual, in-person and blended learning sessions.
- Created and oversaw Type training programs for operations.
- Provided coaching and mentoring to employees.
- Developed job-specific competencies and performance standards.
- Tracked employees before, during and after training to verify attainment of training objectives.
- Customized training sessions by employee type, level and management requirements.
- Supported and coached employees as part of successful training initiatives.
- Delivered in-house training sessions to existing employees to roll out new processes, rules and technologies.
$1 Jewelry Galore
General manager
02.2009 - 10.2013
Job overview
- Managed company operations including inventory, payroll, scheduling, interviewing, hiring, and termination.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Formulated policies and procedures to streamline operations.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced operational risks while organizing data to forecast performance trends.
- Assisted in recruiting, hiring and training of team members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Education
University of PhoenixTempe, AZ
None from Business
07.2019
University Overview
I study business science. My current graduation date is in November, 2020. I also have the option to graduate sooner with the fast track program my school offers.
SouthwoodShreveport, La
GED from General Studies
05.2006
University Overview
Skills
- Problem solving
- Customer satisfaction
- Leadership
- Data entry
- Marketing
- Change management
- Brand management
- Shift scheduling
- Partnership development
- Staff development
- Complex Problem-solving
- Budget control
- Revenue management
- Project planning
- Cross-functional teamwork
- Recruiting and interviewing
- Resource allocation
- Expense tracking
- Safety procedures
- Project management
- Risk management
- Verbal and written communication
- Vendor management
- Relationship building
- Employee onboarding
- Business administration
- Business development
- Team leadership
- Disciplinary techniques
- Policy implementation
- Policy and procedure development
- Time management
- Sales techniques
- Task delegation
- Expectation setting
- Strategic planning
- Regulatory compliance
- Key performance indicators
- Cross-functional team management
- Decision-making
- Work prioritization
- Financial management
- Performance evaluations
- Operations management
- Negotiation
- Goal setting
- Staff management
- Product management
- Sales management
- Documentation and reporting
- Financial records oversight
- Customer relationship management (CRM)
- Conflict resolution
- Schedule preparation
- Staff training and development
- Data analysis
- Salesforce management
- Customer service
- Networking strategies
- Performance management
- Coaching and mentoring
- Workforce management
- Inventory management
- Emergency response
- Business planning
- Clear communication
LANGUAGES
english
Timeline
General Manager
SONIC DRIVE-IN
02.2019 - Current
Employee trainer
Denny's
12.2013 - 01.2017
General manager
$1 Jewelry Galore
02.2009 - 10.2013
General manager
Plantation Inn
University of Phoenix
None from Business
Southwood
GED from General Studies
Similar Profiles
Meredith CorveraMeredith Corvera
Housekeeping Attendant at Residence Inn By Marriott PlantationHousekeeping Attendant at Residence Inn By Marriott Plantation
Iraldo CurbeloIraldo Curbelo
EMS Shift Battalion Chief at City Of Plantation / Plantation Fire DepartmentEMS Shift Battalion Chief at City Of Plantation / Plantation Fire Department
Iraldo CurbeloIraldo Curbelo
EMS Shift Battalion Chief at City Of Plantation / Plantation Fire DepartmentEMS Shift Battalion Chief at City Of Plantation / Plantation Fire Department
Shemeka GloverShemeka Glover
Technical Support Representative at AppleTechnical Support Representative at Apple
Quadijah MooreQuadijah Moore
Substitute Teacher at Greenwood School District 50Substitute Teacher at Greenwood School District 50