Tabitha Hayes

• Determined business plan, mission statement, and vision.
• Launched new product lines successfully through comprehensive planning, strategy and research.
• Mapped income generating strategies to grow revenue.
• Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
• Carefully documented technical workflows in private wiki for education of newly hired employees.
• Developed detailed technical documents and user guides for technical products.
• Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Advertised job opportunities on social media platforms and job boards.
• Assisted with onboarding and orientation of new hires to expedite acclimatization process.
• Developed recruiting strategies to identify qualified candidates and build network.
• Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
• Developed care plans and agendas for clients based on individual health concerns and advised on specific diet and exercise plans.
• Organized and led seminars and classes for interested clients, providing tips and advice for lifestyle changes and healthy living.

Served as a key Human Resources Business Partner (HRBP) and strategic advisor, aligning human capital initiatives with organizational goals and driving workforce excellence.

Key Responsibilities and Achievements:

Strategic Human Capital Management: • Conducted comprehensive analyses and evaluations of human capital programs and policies, ensuring alignment with strategic objectives and resulting in a 20% improvement in workforce effectiveness. • Developed and implemented strategic workforce and succession planning initiatives, improving leadership pipeline by 30%. • Led the organization through significant changes, including reorganizations, by effectively managing human capital aspects and maintaining employee engagement scores above 85%.

Consultation and Advisory Services: • Provided expert guidance to managers and employees on a wide range of human capital issues, including recruitment, retention, performance management, and employee engagement. • Served as the primary HRBP for the Office of Medicare Hearings and Appeals, supporting the business unit in achieving its mission and objectives through effective human capital management. • Coached and influenced managers on various HR topics, resulting in a 25% improvement in employee satisfaction scores.

Data Analysis and Reporting: • Prepared high-impact reports, briefings, and presentations on human capital data and trends, informing executive decision-making and strategic planning. • Developed and implemented employee surveys, achieving a 90% participation rate and identifying key areas for organizational improvement.

Program Development and Implementation: • Coordinated and facilitated innovative human capital initiatives, including employee recognition programs that increased staff retention by 15%. • Collaborated with cross-functional teams to implement best practices and share lessons learned, fostering a culture of continuous improvement.

Compliance and Investigation: • Conducted thorough investigations into employee complaints, grievances, and performance issues, ensuring fair resolution and 100% compliance with federal regulations. • Reviewed program implementation plans to assess risk and feasibility, mitigating potential issues before they arose.

Additional Experience: • Served as Administrative Officer for the Assistant Secretary for Preparedness and Response during hurricane response in Puerto Rico (2018-2019). • Managed logistics, coordinated daily operations, and liaised with local authorities for federal medical teams. • Developed Standard Operating Procedures (SOPs) for deploying administrative officers in disaster response scenarios, improving operational efficiency by 40%.

• Resident coordinator for the infectious disease and allergy ward team at the Clinical Center of the National Institutes of Health
• Managed the administrative and logistical aspects of the ward team operations such as scheduling, travel, budget, procurement, inventory, records, and correspondence
• Liaised with clinical staff, researchers, patients, families, and external partners to ensure smooth communication and coordination of clinical activities
• Supported the ward team leader in developing and implementing policies, procedures, standards, and guidelines for the ward team
• Participated in quality improvement projects and committees to enhance the safety, efficiency and effectiveness of the ward team
• Coordinated travel arrangements for research participants who were enrolled in clinical trials conducted by the ward team.
• Wrote SOPs for various processes and tasks related to the ward team operations, such as patient recruitment, screening, consent, enrollment, randomization, treatment, follow-up, data collection, and reporting.
• Was the first person to assume this role and established best practices and protocols for the resident coordinator position.

• Supervised a team of six administrative staff members who provided clerical support to the clinic staff and patients
• Oversaw the daily operations of the clinic such as appointment scheduling, patient registration, billing, referrals, insurance verification, medical records management, and customer service
• Ensured compliance with federal, state, local, and military regulations and policies related to health care administration
• Resolved problems and complaints from patients, staff, and other stakeholders in a timely and professional manner
• Prepared reports and statistics on clinic performance and productivity
• Served as a HRBP for the Physical Medicine and Rehab and Chiropractic Clinic supporting the business unit in achieving its mission, vision, values, goals, and objectives through effective human capital management
• Coached, partnered, and influenced managers and employees on various human capital topics such as performance management, diversity and inclusion, employee engagement, and career development.
• Conducted investigations to include information and data gathering, analyzing information, and validating conclusions for various cases of employee complaints, grievances, disputes, misconduct, and performance issues.
• Led the workforce through a changing environment by managing the human capital aspects of various organizational changes such as reorganizations, mergers, acquisitions, transitions, transformations, and deployments.
• Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
• Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
• Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.

• Performed quality assurance reviews of military personnel actions such as promotions, transfers, discharges, awards, and evaluations
• Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
• Identified errors, discrepancies ,and deficiencies in personnel records and documents and initiated corrective actions
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
• Provided training and feedback to personnel clerks and specialists on quality standards and procedures
• Maintained and updated quality assurance databases and reports
• Analyzed quality and performance data to support operational decision-making.
• Developed training materials, SOPs and work instructions to supplement new team member onboarding.

• Maintained human resources regulatory compliance with local, state and federal laws.
• Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
• Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
• Monitored and handled employee claims involving performance-based and harassment incidents.
• Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
• Recruited top talent to maximize profitability.

• Performed various human resources functions such as personnel records management, payroll administration,benefits administration,and awards processing.
• Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
• Maintained human resources information system and kept employee files up to date and accurate.

• Secured and protected military property, assets, and personnel.
• Operated and maintained armored vehicles.
• Implemented tactics, procedures, and techniques for defense systems.
• Engaged targets in low-light conditions with night vision equipment.
• Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
• Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
• Managed payroll processing and benefits to compensate employees for service rendered.
• Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
• Developed and coordinated employee training programs to improve productivity and performance.
• Conducted workplace compliance training to reduce liability risks and operate effectively.
• Responded to employee inquiries regarding benefits and other HR topics.
• Set up orientations and initial training for new employees.