Tabitha Helms
Troy
Summary
Results-driven Collections Agent recognized for high productivity levels and efficient task completion. Specialize in negotiation, regulatory compliance, and customer relationship management. Excel in communication, empathy, and problem-solving to navigate complex collections scenarios effectively. Committed to maintaining professionalism and integrity while achieving positive outcomes for both company and clients.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Collections
Dell Financial Services
Troy
02.2021 - 04.2025
- Managed high-delinquency and net-invest accounts for Dell Financial Services.
- Collaborated with clients during weekly and monthly meetings to analyze delinquency trends.
- Filtered and formatted Large Balance Reports, distributing final spreadsheets to team members.
- Coordinated with client legal representatives to facilitate payment collections on high-balance accounts.
- Prepared detailed documentation including payment history and open invoices for collection efforts.
- Utilized Salesforce to navigate systems and gather necessary data for account management.
- Resolved customer concerns through effective negotiation and de-escalation during calls.
- Assisted new hires in installing essential software, including VPNs and VMWare Horizon.
Manager
Approved Cash Advance
09.2018 - 02.2021
- Oversaw branch operations, focusing on customer service, loan origination, and processing.
- Monitored accounts and payments while addressing customer inquiries about loan terms.
- Practiced risk management in assessing loan applications, ensuring compliance with lending laws.
- Maintained accurate records of loan applications, approvals, denials, and collection efforts.
- Motivated employees to enhance productivity and engagement in their roles.
- Ensured a professional, organized, and safe environment for all employees and patrons.
Manager
Pawn Express
Troy
07.2010 - 09.2018
- Assessed item values to determine pawn loan amounts, negotiated terms, and processed loans while ensuring compliance with regulations.
- Managed collateral inventory and showroom stock to maintain organization and efficiency.
- Promoted to manager in 2016, overseeing cash reconciliation and cash flow management.
- Collaborated with local law enforcement to recover stolen pawned items effectively.
- Accomplished multiple tasks within established timeframes to meet operational goals.
- Motivated employees to enhance productivity and engagement in work activities.
- Resolved customer disputes promptly, maintaining communication and high-quality service delivery.
- Cross-trained employees to maximize team agility and performance across functions.
Education
High School Diploma -
Pike County High School
Brundidge, AL05.2003
Skills
- Legal compliance
- Collections management
- Work assignment delegation
- Complex Problem-solving
- Feedback delivery
- Documentation and reporting
- Client support
- Call center operations
Accomplishments
- Supervised team of 15 staff members.
- Resolved product issue through Client testing.
- Used Microsoft Excel to develop account tracking spreadsheets.
Certification
- The Art of Staying Focused
- Embracing Change at Work
- Accountable Leadership
- Leading through Inspiration
- Organize Your Physical and Digital Workspace
- Facing the Management Challenges of Difficult Behavior and Diverse Teams
- Recognizing and Addressing Micro-behaviors in the Workplace
- Navigating the Workplace with Emotional Intelligence
References
References available upon request.
Timeline
Collections
Dell Financial Services
02.2021 - 04.2025
Manager
Approved Cash Advance
09.2018 - 02.2021
Manager
Pawn Express
07.2010 - 09.2018
High School Diploma -
Pike County High School
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