Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tabitha Higgins

Jacksonville

Summary

Professional planner with comprehensive expertise in developing strategic plans and coordinating complex projects. Skilled in resource allocation, timeline management, and data analysis to drive successful outcomes. Strong focus on team collaboration and adaptability to changing needs ensures reliable performance. Known for problem-solving abilities and effective communication.

Overview

20
20
years of professional experience

Work History

Inbound Planner/City Dispatcher

Old Dominion Freight
07.2023 - Current
  • Developed efficient routing plans utilizing logistics software to optimize delivery schedules.
  • Coordinated with teams to ensure timely and accurate freight handling operations.
  • Analyzed shipment data to improve route planning and reduce transportation costs.
  • Collaborated with dispatch staff to enhance operational workflow and minimize delays.
  • Monitored transportation trends to proactively adjust planning strategies.
  • Ensured compliance with industry regulations through meticulous documentation management.
  • Collaborated with cross-functional teams to align goals and ensure project success.
  • Prioritized schedules to meet project goals and overall customer satisfaction.
  • Managed successful day-to-day operations of projects by maximizing productivity from available resources.
  • Facilitated communication between drivers and management, resolving issues promptly to maintain operational flow.
  • Promoted a culture of teamwork among drivers, fostering collaboration and strong working relationships.
  • Developed clear expectations for driver performance, ensuring consistent quality across the team.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
  • Trained new employees on company policies, procedures, and best practices in customer service.
  • Supervision of 20+ drivers to carry out daily operations efficiently.

Appointment Clerk

Old Dominion Freight
01.2022 - 07.2023
  • Scheduled appointments for freight shipments, ensuring timely processing and coordination.
  • Managed customer inquiries, providing accurate information and resolving issues efficiently.
  • Maintained appointment records in logistics software, enhancing data accuracy and retrieval speed.
  • Collaborated with dispatch teams to optimize scheduling and improve turnaround times.
  • Trained new clerks on appointment systems and protocols, fostering team efficiency and knowledge sharing.
  • Answered approximately 60-80 calls per day regarding appointment requests, concerns and inquiries.
  • Provided exceptional customer service, assisting clients in selecting suitable appointment times based on their preferences and availability.
  • Provided customers with accurate freight quotes to best suit their LTL needs.

Distribution Coordinator

Mueller Streamline
05.2021 - 12.2021
  • Coordinated distribution schedules to optimize delivery routes and enhance efficiency.
  • Managed inventory levels using SAP and ensured accurate stock counts.
  • Collaborated with logistics teams to streamline shipping processes and reduce delays.
  • Schedule inbound and outbound transportation traffic.
  • Maintain all paperwork to enhance organizational workflow.
  • Proficient operation in MIDAS and QAD systems
  • Assist with printing of all documents required for proper workflow in DC.
  • Performs audits and cycle counts to verify DC quantities.
  • Maintain and order all DC supplies.
  • Identify equipment issues and coordinate repairs with DC manager.
  • Handle freight brokerage quotes and assign broker to loads.


NASM Personal Trainer

Energym
11.2019 - 05.2021
  • Designed personalized fitness programs based on client assessments and goals.
  • Conducted one-on-one training sessions, ensuring proper technique and safety protocols.
  • Monitored client progress and adjusted workout plans to enhance performance and outcomes.
  • Educated clients on nutrition, exercise techniques, and lifestyle changes for overall health improvement.
  • Implemented group fitness classes, fostering a supportive community environment among 5-15 participants.
  • Boosted overall gym revenue through the successful sale of personal training packages and other fitness services.
  • Increased client satisfaction through consistent progress monitoring and regular adjustments to training plans.

Lead Billing and Operations Clerk

AAA Cooper Transportation
01.2005 - 10.2007
  • Processed daily shipments, ensuring timely and accurate documentation.
  • Coordinated logistics operations, optimizing workflow efficiency across departments.
  • Assisted in training new staff on operational procedures and safety protocols.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Data entry input for all BOL's for LTL customers.
  • Operated multi-line switchboard and transferred calls to appropriate parties.
  • Assist with driver check-ins
  • Closing out of trailers with appropriate DOT and hazardous material documentation for over the road assignment.

Education

Criminal Justice

Grand Canyon University
Phoenix, AZ
04-2018

Skills

  • Project management
  • Data management
  • Customer focus
  • Community education
  • Communications management
  • Materials preparation
  • Program support
  • Transportation project planning
  • Critical thinking
  • Time management
  • Team leadership and motivation
  • Scheduling

Timeline

Inbound Planner/City Dispatcher

Old Dominion Freight
07.2023 - Current

Appointment Clerk

Old Dominion Freight
01.2022 - 07.2023

Distribution Coordinator

Mueller Streamline
05.2021 - 12.2021

NASM Personal Trainer

Energym
11.2019 - 05.2021

Lead Billing and Operations Clerk

AAA Cooper Transportation
01.2005 - 10.2007

Criminal Justice

Grand Canyon University

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