Tabitha Holifield
Beaumont,TX
Summary
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
8
8
years of professional experience
Work History
Cashier
H-E-B Grocery
Beaumont, Texas
07.2018 - Current
- Trained new team members in cash register operation, stock procedures and customer service
- Increased sales by suggesting specific complementary items to customers
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions
- Resolved customer complaints and escalated worsening concerns for remediation
- Promoted specific item options to drive sales and achieve add-on purchases
- Answered customer quests, provided store information and escorted to desired store areas
- Learned roles of other departments to provide coverage and keep store operational
- Assisted with purchases, locating items and signing up for rewards programs
- Met high productivity standards in processing payments for customers
- Processed all sales transactions promptly to prevent long customer wait times
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Call Center Representative
Afni Inc, Verizon
7810 E Escalante Rd, AZ
04.2024 - 07.2024
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Attended regular training sessions on updates and changes within the industry or organization.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Updated customer accounts, addresses and contact information within call management databases.
Crew Trainer
McDonald's
Beaumont, TX
05.2016 - 03.2018
- Consistently provided friendly guest service and heartfelt hospitality
- Promptly and empathetically handled guest concerns and complaints
- Demonstrated integrity and honesty while interacting with guests, team members and managers
- Operated the drive-through window and sales register quickly and efficiently.
Education
High School Diploma - General Studies and Business Management
West Brook High School
Beaumont, TX06-2017
High School Diploma - Business Management, Management Development
Taylor Career And Technology Center
Beaumont, TX06-2017
Business Management
Lamar Institute of Technology
Beaumont, TXSkills
- Cash management
- Staff mentoring
- Ordering and stocking
- Issue resolution
- Security monitoring
- Customer assistance
- Effective customer upselling
- Resolving issues
- Excellent communication skills
- Documentation skills
- Microsoft Office
- Product Upselling
- Excel spreadsheets
- Proper phone etiquette
Accomplishments
- Greeted customers and provided excellent customer service.
- Pleasantly and courteously interacted with customers.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Cross-trained and coordinated scheduling with team members to ensure seamless service.
- Promoted to Crew Shift Leader after less than four months of employment.
- Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
- Handled guest complaints, maintaining a positive dining experience for all rest.
References
- Brandi Moreland, (936)-414-2029
- Jasmine Rashaw, (682)-216-4698
- Fred Holifield, (405)-274-9254
Timeline
Call Center Representative
Afni Inc, Verizon
04.2024 - 07.2024
Cashier
H-E-B Grocery
07.2018 - Current
Crew Trainer
McDonald's
05.2016 - 03.2018
High School Diploma - General Studies and Business Management
West Brook High School
High School Diploma - Business Management, Management Development
Taylor Career And Technology Center
Business Management
Lamar Institute of Technology
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