Tabitha Hollister
Portland
Summary
Experienced professional with a strong background in customer service and administrative support. Skilled in efficiently handling high-pressure situations and managing time effectively. Demonstrated expertise in daily operations, administrative support, and delivering exceptional customer service. Highly organized and self-motivated, with excellent communication and interpersonal skills. Proven ability to prioritize tasks and meet deadlines efficiently and effectively. A self-starting individual with a keen eye for detail.
Overview
9
9
years of professional experience
Work History
Lead Behavior Technician
Life Skills Autism Academy
11.2024 - Current
- Delivering compassionate client care, focusing on safety, comfort and emotional support
- Training and mentoring new Behavior Technicians while providing direct therapy to clients with Autism Spectrum Disorder.
- Providing additional on the job training to new Behavior Technicians
- Responsible for utilizing a competency assessment on incoming technicians to ensure alignment with Centria’s values
- Maintaining professional relationships with colleagues and supervisors
- Assisting in opening and closing center procedures as needed
- Familiar with center scheduling and facility needs by working with the Operations Director and Director Clinical Services
- Assisting in inventory control and management of center needs
- Providing positive feedback and guidance to technicians to assist in implementing compassionate care to clients
Behavior Technician
Life Skills Autism Academy
02.2023 - 11.2024
- Utilized applied behavior analysis principles and techniques to reinforce desired behaviors
- Assisted in behavior data collection and behavior log maintenance
- Utilized Applied Behavior Analysis principles while working with clients
- Followed treatment plan goals and interventions by utilizing sound judgment and seeking out appropriate consultation
- Maintained professional relationships with colleagues and supervisors
- Implemented strategies to reduce stress and anxiety levels in clients
Lead Clerk
WinCo Foods
05.2016 - 06.2020
- Assisted with the merchandising projects by choosing best layouts for product sales and watching sales trend within the demographic
- Maintained crews of 10-20 employees to ensure store operations were met in a timely and effective manner
- Provided leadership and direction to other clerks, ensuring all tasks were completed accurately and on time
- Utilized problem-solving skills to quickly resolve customer complaints or disputes
- Monitored inventory levels of store products and placing orders both nightly and when necessary
- Participated in meetings with upper management to discuss departmental objectives
- Coordinated with other departments to ensure seamless workflow processes
- Trained new staff in company policies, procedures and computer applications
- Organized daily work schedules for team members, delegating tasks accordingly
- Assisted department personnel in completion of routine tasks to meet deadlines
- Resolved disputes to support customer satisfaction
- Stocked products using first-in, first-out rotational procedure to avoid stockpiling
Education
High School Diploma -
Mendocino High School
Mendocino, California02.2011
Skills
- Policy Implementation
- Time Management
- Conflict Resolution
- Decision Making
- Attention to Detail
- Administrative Support
- Effective Communication
- Staff Training
- Customer Service
- Task Prioritization
- Team Coordination
- Quality Assurance
- Organizational Leadership
- Problem Solving
- Inventory Management
- Flexibility and adaptability
- Verbal and written communication
- Team leadership
Timeline
Lead Behavior Technician
Life Skills Autism Academy
11.2024 - Current
Behavior Technician
Life Skills Autism Academy
02.2023 - 11.2024
Lead Clerk
WinCo Foods
05.2016 - 06.2020
High School Diploma -
Mendocino High School
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