Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Tabitha Howard

Bel Air,United States

Summary

Enthusiastic Retail Sales Lead with over 7 years of experience in delivering exceptional customer service and driving sales performance. Proficient in creating positive customer relationships and resolving issues quickly, resulting in satisfied customers. Proficient in store operations and POS systems. Skilled in creating store displays that engage customers and encourage them to shop. A team player dedicated to creating a welcoming work environment that encourages customer loyalty and satisfaction.

Overview

8
8
years of professional experience

Work History

Retail Sales Lead

Banner's Hallmark
09.2017 - 03.2025
  • Greeted customers in a friendly and professional manner
  • Built and maintained strong relationships with customers, resulting in a high rate of repeat business
  • Learned regular customer's likes and dislikes to better assist them with finding product that suits their needs
  • Handled customer complaints calmly and professionally
  • Learned and followed all store policies and procedures
  • Familiar with POS systems
  • Regularly verified register counts and other cash handling operations
  • Assisted customers with locating items and providing product information
  • Managed store operations in the absence of the store manager
  • Filled and packed online orders to be shipped to or held for customers
  • Created chalkboards for front of store use to promote specific events, products, etc.
  • Contributed to the achievement of store goals by actively up selling products and suggesting complementary items
  • Assisted in the organization, creation and implementation of small-scale store events, mostly donation drives, that helped boost sale goals
  • Gained knowledge on flagship product such as hallmark keepsake ornaments, and shared this knowledge with co workers and customers as needed
  • Assisted in the training of new staff

Part Time Sales Associate

Harford Art Association
03.2025 - Current
  • Greeted customers in a friendly and professional manner
  • Learned and followed store policies and procedures
  • Regularly verified register counts and other cash handling operations
  • Promoted store events to customers
  • Managed store operations in the absence of a store manager
  • Used customer service skills along with art knowledge to up-sell original pieces of art work
  • Built relationships with artists (vendors who sell and display work at gallery) in order to better explain their work to customers, leading to an increase in sales

Sales Associate

At Home Decor Superstore
04.2025 - Current
  • Greeted customers in a friendly and professional manner
  • Used customer service skills on sales floor along with "creative expertise" to up-sell product
  • Provided excellent service to customers, ensuring each customer was offered assistance if needed
  • Created and maintained store displays to ensure merchandise was displayed in an attractive and organized manner
  • Operated a pallet jack to lift and move pallets
  • Unloaded truck shipments and restocked shelves with merchandise
  • Ensured all products were correctly labeled during stocking process
  • Worked together with co-workers to ensure safe work practices, such as team lifts of heavy product
  • Learned and followed warehouse safety procedures and protocols

Education

High School Diploma -

C. Milton Wright High School
05.2016

fine arts

Harford Community College

Skills

  • Ability to Multitask
  • Fast Learner
  • Creativity
  • Time Management
  • Ability to Work in a Team
  • Customer Service
  • Customer Relations
  • Cash handling
  • Store opening and closing
  • Upselling

Hobbies and Interests

painting, drawing, sculpting, reading, socializing, hiking, pet care, travel

Timeline

Sales Associate

At Home Decor Superstore
04.2025 - Current

Part Time Sales Associate

Harford Art Association
03.2025 - Current

Retail Sales Lead

Banner's Hallmark
09.2017 - 03.2025

fine arts

Harford Community College

High School Diploma -

C. Milton Wright High School

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